Frasers Group are currently looking for a Area Manager.

As a PLC with a £4bl turn over, the opportunity to grow your career in a fast paced and dynamic environment is one for the bold.

JOB DESCRIPTION

The Opportunity

As a Frasers Group Area Manager, you will be directing part of luxury’s fasting-growing retailer. Our luxury division is made up of Flannel, Frasers, Cruise, Van Mildert and 18 Montrose. Reporting to the Regional Manager, you will oversee up to 20 cross-fascia stores within the Frasers Group Luxury division.  We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. Reporting to the Regional Manager, you will be responsible for overseeing up to 20 cross-fascia stores within The Frasers Group.  You will achieve this by having a strong commercial awareness to coach, support and progress Store Manager engagement, providing inspirational leadership on how to surpass the company objectives.  You will operate as a business manager for your area, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

1.       Operations:

Oversee store operations and ensure stores deliver to expectation on all KPI’s

Coach and advise store teams with planning workload effectively

Use visit checklists to observe store performance and hold managers accountable for under performance, providing support and feedback for improvements

Use business communication tools to oversee completion of tasks and ensure your team understand all key functions

Challenging and communicating improvements to store operations

2.       Controls:

Oversee wages and use reports to coach and advise teams to ensure wage controls are met on a weekly basis, ensuring store teams resolve any issues quickly and effectively

Oversee compliance with processing of payroll and exceptions, ensuring stores resolve issues and problem-solve effectively

Drive excellent performance on wage controls through detailed analysis and floor-based observations

Coach store teams to work within time frames set by the business and guide them with realistic expectations

Be organised and structured in own work, oversee store management daily structure and influence change

3.       Sales

Understand business and customer expectation and ensure this is executed at store level

Observe service through store visits and use knowledge to coach managers on how to improve

Understand product features and benefits and coach store management on how to deliver a broad understanding to teams

Drive KPI targets and motivate store teams to deliver results

Analyse data and communicate with teams for improvement

Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

Coach and guide store teams on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency

4.       Development

Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance

Be self-driven in own personal development

Plan for development and create clear succession plans for each store to encourage next generation and support business growth

Create an environment that encourages and rewards performance fairly and equitably

Plan for new stores, identify key players and movement of the team

Use knowledge of The Frasers Group structure, elevation strategy and initiatives to drive success in your region

Project manage new store openings and closures

5.       Leadership and Management

Inspire the workforce and act as a role model to others

Develop, coach and motive your team of Store Managers to achieve success, holding them accountable where appropriate

Take responsibility of your area and be accountable for any outcomes

Develop relationships with teams by way of regular visits, conference calls and day to day communications

Supporting your Regional Manager and contributing to the success of your region

QUALIFICATIONS

The Requirements 

Minimum 3 years of experience within luxury and premium retail at a senior management level

Vast knowledge and passion of luxury retail including building brand relationships

A background that will not only prove you know how to increase sales and profits, control costs and stock loss, but also that you’ve managed senior managers

Proven track record of internal progression and development 

Must be able to work well under pressure and to strict deadlines 

Able to work a flexible schedule based on the company needs 

ADDITIONAL INFORMATION

An opportunity like this at Frasers is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

● Think without limits and take the team with you

● Own it and back it

● Not hesitate and act with purpose

● Be commercial and customer-focused.