• Advertised Salary: Â£9.54ph - £10.60ph
• Function: Funeralcare
• Location: Camberley Support Centre
• Postcode: GU47 0QA
• Job Number: 11846
• Contract Type: Permanent
• Full/Part Time: Part Time
• Total Contracted Hours: 30

Our funeral services play an important role in local communities, extending beyond the immediate needs of arranging funeral services, and supporting the bereaved at a very emotional time in their life.

The opportunity

This Area Funeral Co-ordinator role will involve travelling and working between a few of our local branches in Camberley and the surrounding area so you will need to have your own transport. Mileage and expenses are paid for. The Area Funeral Co-ordinator role is very varied so if you enjoy a regular change of scenery and working with different people then we would love to hear from you!

This is a permanent role. Hours are Monday Friday 10am 4pm (30 hours per week).

As an Area Funeral Co-ordinator, you’ll support families during a difficult time and help make them feel comfortable throughout the time you spend with them. It is important to understand their individual wishes when organising a personal and unique tribute to a loved one.

If you take pride in what you do, and are passionate about helping people, we’ll support you in your career development and full training is provided.

Key Responsibilities

• Welcome our clients, making them feel at ease, whilst guiding them through the process and the different options that are available.
• Administration tasks Making the day perfect by organising the funeral arrangements chosen, this could include liaising with the florist, organising our transportation, burial / cremation choices and memorial options.
• When a family wishes to visit their loved one in the reflection room, you’ll make sure that the experience is a respectful and truly memorable one.
• You’ll be sensitive to the families' needs and provide them with a confidential and discreet service.
• Look after the deceased in our care, from helping doctors with certification to checking the deceased’s personal effects.
• High attention to detail by accurately processing funeral arrangements and completing all important and relevant paperwork.
• Signposting clients to our qualified councillors at our bereavement support centre if they require extra emotional support.
• Support our local communities, building strong relationships with them and with a chosen charitable cause. Acting as a trusted ambassador for our funeral care services

Key Experience, Knowledge and Skills

• IT literate and a competent user of MS Office Mainly accurate data entry.
• Highly organised with good administrative and coordination skills.
• Accurate and high attention to detail.
• Excellent communication and listening skills in person and on the phone.
• Warm and empathetic with a caring nature.
• Proactive and able to plan your time in both busy and quiet periods.
• Resilient and able to work under pressure.
• Full driving licence and own transport mileage and expenses are reimbursed.

About us

Southern Co-op has been providing funeral care and support services across the south coast for over 75 years. We have over 50 funeral homes, 2 crematoriums, a natural burial ground and qualified councillors at our bereavement support centre who support our colleagues and families.

Many of our Managers have progressed up through the business and we take pride in developing our people.

It’s a big responsibility when arranging funeral services, and one that should never be treated lightly. It’s tough, and calls for a high level of understanding, empathy and compassion. That said, this is a truly rewarding role and our team are extremely passionate about providing quality and the best service for our families.