What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment â€“ and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.    

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world! 

The Impact You’ll Be Making

The Area Consumption Lead is an individual contributor leadership role within a customer-facing organization that acts as the principal consumption expert for that organization. The role is highly collaborative and highly influential, working with customers and Microsoft teams to create business value and drive the successful adoption of Microsoft cloud technologies by our customers.

Key Areas of responsibility:

Customer Focus: As a leader within a customer-facing organization, the ACL is ensures that the successful adoption of Microsoft's cloud technology by our customers is the prevailing business priority throughout their organization and looks for opportunities to drive efficiencies that lead to more customer facing-time for customer-facing roles.

Strategy: The ACL partners with Industry Solutions Leadership and other customer facing teams to establishing the business strategy for their organization and implement the necessary operating rhythms and controls to execute against it.

Delivery Excellence: The ACL drives practice-wide continuous improvement rigor to increase organizational maturity around consumption motions and set a high-bar for delivery quality.

Practice Building: As a leader in a customer-facing practice, the ACL is responsible for building the organizational capability necessary to drive customer cloud outcomes, compete effectively the marketplace, and exemplifies the Microsoft Leadership Principals, inclusivity and collaboration.

Who We Are Looking For

Customer Focus- Ability to: Coach teams to lead customer conversations and manage expectations, leveraging in-depth knowledge of customer's business, industry and how solutions can uniquely meet their needs. Partner with Area and practice leadership to engage resources to resolve broad issues and address escalations. Develop action plans based on voice of customer feedback (e.g., surveys, listening systems) sharing learnings across practices and sponsoring systemic improvements to customer experience across workstreams. Skilled in: Relationship Management, Executive Presence, Trusted Business Advisor, Networking, Business Acumen, Technology Business Knowledge, Escalation Management.

 
Strategy- Ability to: Align practice consumption strategy with the customer, Area, and other internal organization objectives (e.g., Sales, Account/Domain, Go-To-Market) and formulate an execution plan leveraging insights from analytics insights (e.g., efficiency, operations), internal team members, and across organizational boundaries.  Drive consistent messaging and provide support to land organizational change initiatives. Skilled in: Strategy Planning, Financial Analysis, Written & Oral Communications, Budgeting, Data Analysis, Synthesizing Information, Change Management, Change Leadership Facilitation.
 
Delivery Excellence- Ability to: Coach teams to manage complex scopes and budgets, balance investments and resources across consumption driving workstreams, communicate resource needs (e.g., hiring, resource planning, capacity) with the business and collaborate with key stakeholders (e.g., Domain/Account, selling partners) to ensure sustained delivery quality. Interface at high levels in organization to help resolve critical issues and hold teams accountable for execution and adherence to Consumption processes, policies, and quality delivery principles/methodologies.  Skilled-in: Quality Assurance, Project Management, Conflict Resolution, Ambiguity Management, Team Orchestration, Technical Communication, Delivery & Operational Excellence, Continuous Improvement, Deal Structuring and Review, Negotiation, Resource Management.
 
Practice Building- Ability to: Advises Area leadership on organizational capability by leveraging industry knowledge of cloud adoption trends to anticipate and plan for future capability needs. Coaches for clarity across the practice on Consumption focused IP re-use behavior. Drives Consumption forecasting rhythm to predict business results for the practice. Skilled-in: Accountability, Delegation, Team Building, Business Knowledge and Analysis, Opportunity Management, Deal Approval and Orchestration, Forecasting.

Responsibilities

Customer Centricity

• Deepen strategic significance as the catalyst for commercial cloud growth and value acceleration aligned to the FY22 Industry Solutions strategy

Drive Performance

• Land MCS Direct Azure Impact Scorecard for India
• Own the MCS Direct Azure Impact Scorecard metric
• Own the Consumption Rhythm of Business 
• Land key Consumption Initiatives 

Consumption Excellence

• Lead, Coach and Mentor Consumption across Sales & Delivery (L2O/O2C)
• Work in Partnership with DES to land consumption readiness and adoption in your Area

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.