Position Description

Join us and you'll become part of a crew, or a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit.  That means hot food in a clean and friendly restaurant.  As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs.

If you are aged 16+ and have left or are leaving school, the McDonald’s Apprenticeship Programme could be for you – you’ll need to be eager to learn, have a professional attitude and good at juggling work and study.

Position Requirements

Learn all about the hospitality industry from one of the most successful restaurant chains in the world – and earn good money at the same time. The programme takes at least 12 months to complete and gives you the opportunity to gain a Hospitality Team Member Apprenticeship (Level 2). This is a nationally recognised qualification, equivalent to five GCSEs grade A*-C (level 4-9) / Scottish Standard Grade or National 4/5. You’ll gain practical work experience and learn new skills that will last you a lifetime. These include planning and organisation, communication, confidence when dealing with customers, decision-making and team work.

Position Attributes

You’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.