Description

To be eligible for this role, you must have no previous experience as a JLP Customer Delivery Driver and hold a clean car licence (Cat B) only.

Once training is complete you will be moved onto the following pay band

 Â£29,100 (£13.60ph) - £37,800 (£17.67ph)

What’s the Apprentice role about?

As a Delivery Technician Apprentice you will move through the learning process of Delivery Driver, Installer and Technician over 12 months. You will learn on the job, to gain your level 2 Apprenticeship

You must also not be currently undertaking any other training course with any other college or training provider that is partially or fully funded by the government

Entering into a career as an apprentice is a great way to start in the field you want to work in. You will gain first hand experience of how the industry works, earning while you learn and join hundreds of others within the Partnership embarking on an apprenticeship journey too.

What you will be doing as a Customer Delivery Technician Apprentice

There are three steps to becoming a Customer Delivery Technician

Customer Delivery Driver - As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users. This will include achieving your C1 licence

Customer Deliver Driver Installer - As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service

Customer Deliver Driver Technician - As a Technician you will spend a proportion of your working day completing installation/assembly services in customers home, once trained you will also be responsible for mentoring and coaching colleagues of varying ability to achieve their personal development goals and the business secure its strategic aims. 

This role is a physical role and will involve a high level of Manual Handling (you will spend a lot of your time delivering large two man items such as sofas, white goods, sports equipment, furniture, beds and mattresses etc)

20% of your time will be ‘off the job training’ to be able to progress to your End point Assessment (EPA) to complete the Customer Delivery Technician Apprenticeship. Off-the -job training is defined learning which is undertaken outside of day-to-day work duties and leads towards the achievement of the apprenticeship. Apprentices without Level1 English and Maths or equivalent will need to achieve this level and take the test for Level 2 English and Maths prior to taking the end point assessment.  

Here's what you must have:

You will need a full valid UK  manual car licence driving licence with no points, and you should be 18 years old or over. Part of the application process will include a licence check and DBS check to confirm your suitability for the role. 

What else you can bring:  

• Demonstrate an interest in delivering great customer service and driving

• Can explain the core principles of the John Lewis Partnership

What you would gain at the end of the application:

You will gain a certificate from the Institute of Apprenticeship and Technical Education in Urban Delivery Driver. Gaining knowledge, skill, experience and behaviours of the JLP Partnership

Why our Apprentices love working for us:

Our Customer Delivery Driver Technicians love giving amazing service to our loyal customers, being able to use their initiative whale out driving and working as part of a team who care for each other

Interview Process

You will take part in a group assessment, an individual interview and a driving assessment

PLEASE NOTE

• The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications) 

• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early. 

Duties and Responsibilities

As a Customer Delivery Technician Apprentice you will be the friendly face of our business - the helpful driver who delivers the unique blend of quality and outstanding service that you expect from John Lewis and Partners, right to our customers' doors.

This is a really important ‘front line’ role that is a crucial part of our operation, where you will be delivering excellent customer service in line with the John Lewis proposition by aiding in the delivery, assembly and installation of products in the customer's premises following the planned route.

You will represent us with every single customer you meet, and their impression of John Lewis and Partners is critical.