Position Description

Join us as an apprentice and study whilst you work to achieve a National Vocational Qualification (NVQ) with Babcock Training. 

Our Hospitality Service Apprenticeship Level 2 programme lasts for a minimum of 12 months and is equivalent to 5 GCSES A*-C. 

To achieve the qualification, Level 2 Apprentices will undertake activities to Learn, Share, Apply and Dig Deeper into the wider Hospitality sector, developing and enhancing their skills over and above their Crew Development Programme.

Our Apprentices will meet with their Babcock Regional Trainer every 4 weeks in the workplace. Learning throughout the programme will include one-to-one Trainer delivery, eLearning modules, videos and activities. Assessment is gathered through observations, discussions, product evidence and witness testimonies.

As a crew member, you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit.  That means hot food in a clean and friendly restaurant.  As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs.

A franchised restaurant is a restaurant operated by a local business person trading under the McDonald's name. Currently over 80% of our restaurants in the UK are franchised but from a customer point of view there's no difference. For employees there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details.

Position Requirements

To be eligible for an apprenticeship with McDonald's, you must: 

1. Be aged between 16 and 24 years old. 

2. Work a minimum of 21 hours per week.

3. Not be in full time education. 

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Position Attributes

You’ll also need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.