Join our Government Services business and help to deliver innovative technology solutions to help millions of people every day. Capita have worked with Transport for London (TfL) since 2014, we manage London’s Congestion Charging Zone, Low Emission Zone and Traffic Enforcement Notice Processing activities for our client.  We also oversee the new Ultra-Low Emission Zone (ULEZ) and we are responsible for the design, implementation and operation of the systems, as well as all front and back office processes on TfL’s behalf.

| The Opportunity | What you’ll be doing!

As an Application Support Analyst, you will report into the Frontline Team Leader and will be responsible for supporting all applications aligned to the TFL business unit encompassing any of the technical streams within the team. You will use your problem-solving skills daily and have a flexible approach when solving issues whilst working with individuals at all levels in the organisation along with a knowledge of software support, and excellent data analysis skills.

Based in Coventry, you will report into the Frontline Team Leader and will be responsible for supporting all applications aligned to the TFL business unit encompassing any of the technical streams within the team.

| Purpose of Job | Key Accountabilities

• Proactively deal with incidents and requests assigned to the team by the helpdesk.
• Analyse systems and data to investigate and resolve reported system and data issues.
• Work closely and efficiently with team members, other colleagues and third parties to ensure support requirements are fully achieved.
• Ensure that documentation is kept up to date and knowledge is shared between team members.
• Ensure system uptime achieves strict KPIs.
• Resolve incidents within strict KPIs.
• Ensure that processes defined for the team are followed.
• Participate in the weekly on-call rota.
• Perform out of hours changes as required by the business.

| What we’re looking for |

Applicants should possess a strong work ethic, strong problem-solving skills, a can-do attitude and flexible approach, ability to work with individuals at all levels in the organisation along with a knowledge of application software support, and excellent data analysis skills.

Essential:

• Experience of Application Software Support (Business Applications (business systems).
• Experience of working with Microsoft SQL Server or Oracle PL/SQL.
• PowerShell Experience.
• Experience in working with help desk systems (incident ticketing system such as Remedy).

Desirable Skills/Experience:

• BizTalk, HDS, TSQL, XML, XSLT, SOAP, Excel, SFTP, Linux/Unix.
• Knowledge of working within an ITIL environment.
• Strong troubleshooting skills.
• Work without supervision and under pressure.
• Strong organisation skills and able to prioritize and coordinate effectively.
• Quality conscious.

| What’s in it for you? |

• A great basic salary.
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

| What we hope you’ll do next |

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time