More about the role

Here, at New Look, everything that we do is for the love of fashion.

We’ve been bringing the latest fashion to the high-street since 1969.  We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls.  Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford.

It’s our colleagues today that continue our journey to create a New Look that everyone loves.

It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one and it starts with you.

We are always on the lookout for talented, passionate people to join our New Look team.

Key Responsibilities:

Application Service Transition

• Providing subject matter expertise to assist other teams e.g. input into designs, input into test plans.

• Engaging with project teams to confirm that solutions developed meet the acceptance criteria

• Carrying out tasks as required by the Project Manager (e.g. documentation of changes and related support procedures, technical testing, support of test environments, development of scripts and/or management of configuration changes)

• Assessing and analysing release components

• Carrying out early life support activities such as providing support advice to initial users, providing knowledge transfer to the team and creating/updating relevant support documentation materials to enable support of the application

Application Support

• Providing 2nd line support for assigned applications, including minor upgrades, fixes and minor enhancements as required

• Responding to calls logged by the IT Service Desk and Self Service, maintaining call records and providing appropriate and timely communication to customers

• Investigating all assigned incidents to root cause so that fixes can be developed as appropriate

• Retiring applications as required

• Managing the escalation to third line support teams (in-house or third party) where appropriate and maintaining management of escalated incidents to ensure timely and satisfactory resolution

• Using application management software and tools to investigate issues, collect performance statistics and create reports

• Contributing to the definition and execution of preventative maintenance schedules for assigned applications so that preventable systems failures are minimised

• Contributing to the definition and execution of a continuous improvement schedule for assigned applications so that business operations can benefit from improved service

• Drafting and maintaining procedures and documentation for applications support

• Supporting the identification and management of risks

• Identifying how best to meet the business requirements – whether through extending their use through development of small scale enhancements to the applications

• Co-ordinating the implementation of fixes or small scale enhancements to the applications whether through directly undertaking the configurations required, or through management of third party resources to undertake the required application development

Supplier Management

• When incidents, problems and service requests are assigned to third reviewing third party specifications, carrying out acceptance testing, taking changes through change control and overseeing implementation

About You:

• You’re a great, clear communicator who can tailor your messages to suit your customers and colleagues

• You regularly check to make sure your messages are understood, and you listen actively to others

• You play an active part in delivering your service brilliantly every day

• You are an expert in your field who can explain complex things simply

• You avoid over-complicating things

• You look for ways to make things at work more efficient and effective and share your ideas with others

• You speak up when you have new ideas that could move the business forward

• If something doesn’t feel right to you, you will say so

• You are confident in yourself and your team and know that together you can make things happen

• You have the courage to think differently and break down barriers

• When something goes wrong, you accept and learn from it

• You take calculated risks but are never reckless

Why New Look?

The amazing people, the love of fashion, the 4pm Friday finishes – there are so many reasons to love working at New Look.

We offer training to support you and your career progression, so that you can be at your absolute best.

You’ll also receive these amazing benefits:

• 40% staff discount

• Monthly 25% off  privilege vouchers for family and friends to enjoy

• Quarterly sample sales

• Season ticket loans