What you’ll be doing:

• responding to calls logged onto the support call management system and resolving issues in line with the appropriate SLA 

• managing the support queue to ensure support tickets are kept up to date with the latest resolution information

• creating and modifying scripts that are associated with the relevant supported solutions

• responding to and actioning change requests raised by the customer and Capita internal processes

• participating in projects identified by Capita or the customer to deliver change and innovation within the Managed Service

• communicating across Capita teams, suppliers and with the customer to ensure each are kept informed accurately and reliably

• performing maintenance & administration tasks on supported systems to ensure that all operate efficiently and correctly

• participating in the school move/amalgamation process as required for solutions supported

• co-operating with software and hardware vendors, managing support issues with them and engaging in workshops

What we’re looking for:

Essential skills and experience

• Experience with MS Server Operating systems to include Active Directory and Group Policies

• Experience with MS Exchange Mail server to include Lync

• Experience with Office 365 implementation, management and maintenance in a large tenancy environment (including email, One Drive and Teams)

• Experience with task automation using PowerShell and batch files

• Experience with networking devices and communication protocols

• 3rd Level qualification in Computing / IT (HND/C in IT, Computer Science/IT degree)

• Experience with MS SharePoint

Desirable skills and experience

• Experience with task automation using Visual Basic scripting

• Experience with networking

• Experience working within the Education Sector

• Microsoft MCSE: Core Infrastructure or equivalent Qualification

About Capita IT Services

At Capita IT Services, we’re connecting people to the services they need the most, from application and service management, to data-centre and cloud capabilities. We’re delivering innovative digital and managed services to customers across the UK, including the NHS, DVSA and BAE Systems. Our teams are helping the West Midlands Police to deal with more than 2,000 calls a day and securing data for Energia customers in Ireland. Join us and discover better ways to support the digital and IT needs of the future.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Flexibility to be based at home for a part of the week

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.