ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Application Specialist

Education

High School or GED

Career Level

Staff

Category

Operations

Job Type/ FLSA Status

Salaried Non-exempt

Travel Required

30 - 40%

Shift Type

Job Description

The ERP Software Consultant with the ABM Franchising group is a high-energy, flexible, detail-oriented, trusted advisor responsible for guiding franchisees through the process of our ERP software implementation. This position serves as liaison between the franchising group and the franchise in order to promote customer success. Successful Software Consultants have a passion for delighting our customers, build strong relationships with internal teams and customers, maintain advanced functional knowledge and product expertise, deliver projects on-time, and continuously achieve implementation targets. This role reports to the Director of Application Implementation and Support.  Must be able to travel to provide onsite training for implementation and/or spot training. Must be comfortable working in a fast-paced environment. 

Essential Job Functions and Responsibilities: 

• Responsible for migrating companies ranging in size from 4 to 20 users from their legacy system to the ABM Franchising Group Proprietary ERP system. The ABMFG packages includes General ledger, Accounts Receivable, Accounts Payable, Service Management, Payroll, Purchase Orders, and Document Management. Must be proficient on all modules with ability
• Responsible for all aspects of the ERP implementation for a 20-week engagement including: project management of the project plan, data migration, process and software training for all roles (operations, accounting, and leadership) within a Linc Franchise, and complete opening balances migration.
• Must be able to communicate with cross functional roles within a business internally and externally. 
• Assist with ERP support from franchise network as needed.  The franchise network includes over 60 companies, 300 office users, 600 mobile users, and hosted and self-hosted environments. 
• Follow standard operating support procedures to meet customer expectations and maintain support standards.
• Understand, in depth, the business processes supported by the Business Systems applications
• Ensure continuity of the business processes supported by one or many applications / services.
• Answer job cost accounting questions related to the proprietary accounting software.
• Must be able to review, reconcile, and analyze Financial Reports.
• Ability to backup support manager by setting up and assigning cases in a timely fashion in support tracking software.
• Conduct Business Systems trainings in multiple formats such as: Classroom, Online, and/or by phone.
• Conduct “onsite or remote” training as needed by franchise network.
• Develop course content for in multiple formats and different styles of training such as: Continuing Education Conference, online training courses for the universities and classroom training.
• Contribute to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability.
• Ensure that applications and related services are documented and kept current.
• Assist with software development for accounting and service platform. This includes spec writing, testing, documentation, and development of educational content.
• Must be able to interact with vendors, developers, and other IT professionals. 
• Assists with other software projects and implementations as assigned.

Performance Indicators:

• Establishes and maintains effective, collaborative work relationships both internally and externally.
• Maintains strict confidentiality.
• Technical competencies such as using computer and available technology.
• Completion of all required paperwork and assignments in an accurate, timely and legible manner.
• Provides timely and professional support to all internal/external customers and vendors.
• Works cooperatively as part of a team to efficiently meet Company needs; performs additional duties as requested by manager.
• Demonstrates attention to detail. 
• Work Habits: maintenance, neatness and cleanliness of assigned work area; professional personal appearance; regular attendance and promptness in reporting for work.
• Understands and is familiar with the most widely known and emerging tools, technologies and social applications.
• Thorough knowledge of internal Company software applications applicable to position/business unit applications managed by business unit.

Minimum Requirements

Analytical, Communication, Time Management and Other Skills:

• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Ability to quickly develop and maintain a high level of knowledge franhise software products and remain expert on current product knowledge both from an internal and from a user perspective.
• Effectively applies broad, in-depth, and up-to-date knowledge of pertinent project management, technical, business, and professional issues.
• Willingness and ability to quickly master training and presentation skills.
• Strong initiative, customer-service orientation and commitment to insuring timely, quality solutions to franchise issues.
• Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.
• Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things.
• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, Franchises, vendors and others.
• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Prioritizes regular workload, special tasks and concurrent projects; allocates time and resources to ensure that work is completed accurately and efficiently within established time-frame and demonstrates follow-up skills with applicable parties.
• Proficient with Microsoft Office suite. 
• Good listening and interpersonal skills.