ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

APPLICATION MANAGER

Education

High School or GED

Career Level

Experienced (Non-Manager)

Category

Administration, Information Technology, Operations, Project Management

Job Type/ FLSA Status

Salaried Exempt

Travel Required

20 - 30%

Shift Type

N/A

Job Description

Application Manager

Position Summary

The Application Manager works under the general direction of the VP of Operations and will be part of a team providing analysis, support, maintenance and training of enterprise applications.  Candidate must be able to work to meet deadlines, multi-task, communicate well and be able to troubleshoot/diagnose issues that arise in supporting enterprise applications. The ability to provide insight as to root cause analysis of any encountered issues is a plus. This is a critical business unit application used to drive productivity and provide real-time information to internal business units and their customers. At many times it is a fast-paced environment where priorities change daily.

Preferred Skills and Abilities

• Manage Development, support, deployment, and continued improvement of Work Order Management System
• Manage vendor relationships
• Address user issues related to work order management system
• Assist with implementation of new CMMS system
• Provide training as needed to WOM system users and conduct monthly training sessions
• Perform contract renewals, loading PM and equipment templates
• Review completed work orders and resolve errors
• Review expenditures related to work order management system
• Monitors service requests to facilitate timely resolution.
• Perform unit testing of system modifications to ensure that the specifications are met, and that there is no unexpected or adverse impact on system performance and functionality.
• Develop business processes and update SOPs as necessary
• Proactively identify opportunities for enhancements
• Write and perform training related to Enterprise Solution and business processes
• Involved in multiple projects, often taking direction from more than one person
• Assist in Quality Assurance testing, as required
• Other duties as assigned

Travel - Up to 35% travel required

Minimum Requirements

Educational and Experience Requirements

• BS or BA college degree or 3-6 years of operations or accounting experience
• Skilled communicator with excellent customer service skills
• Ability to critically analyze problems and implement optimal solutions
• Experience with work order management software or CMMS systems (Alliance preferred)

Travel - Up to 35% travel required