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Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business.  We are seeking an Application Engineer to join our team in Snohomish, WA.

This Application Engineer will serve as a key member of an experienced technical team with our RELiON brand providing support for Lithium batteries to a diverse customer base across a variety of applications with a key focus at consumer and dealer levels.  This individual will have well developed communication skills both written and verbal that are very professional and express a clear and passionate ‘customer first’ attitude.

We are seeking someone who is highly skilled in methodically diagnosing customer issues, troubleshooting to root cause and determining a proper resolution while leaving them highly satisfied with the outcome. This role is also an internal team player who will generously provide internal support to develop technical content in training and marketing materials.

Responsibilities:

• Help customers through the full scope of early product integration, from compatibility to battery selection, sizing, peripheral pairing and even installation.
• Help to resolve customer/dealer performance issues in the use of their Lithium batteries across a wide variety of applications.
• Identify opportunities for product improvement and communicate those ideas to product management and engineering teams
• Qualify product performance issues as warranty claims when possible, initiate claim management procedure, while capturing key quality data during the process
• Collaborate with application engineers to identify and resolve integration issues, better understand potential future problems and establish proactive preventative steps in training and other technical documents
• Stay up to date with the company’s offered products, product features.
• Effectively communicate and educate all prospective and existing customers on the company’s products, solutions and advantages at events, on calls and in written communication
• Form strong relationships with our key business partners while fostering their technical understanding of our product line

Skills and Qualifications:

• B.S degree in Electrical Engineering
• Familiarity with DC and AC electrical systems.
• Battery industry experience a plus
• High level of proficiency with technical support via phone, email and in-person field settings
• Ability to work remotely ~50%, travel ~10%
• Independently make decisions and solve problems based on technical acumen
• Direct customer service experience and/or experience talking on the phone with customers
• Ability to remember and communicate detailed technical information clearly and accurately
• Excellent written and verbal communication skills
• Expertise in any of these markets: Low speed electric vehicles, Marine, Recreational vehicles, Floor Machines, AWP’s, Material Handling, Solar photovoltaic systems
• Moderate understanding and/or proficiency in CANbus communication.
• A demonstrated ability to drive sales through technical support and customer service relations
• Passionate about innovations in energy storage, renewable energy, energy-related technology

Location:

• Snohomish, WA
• Semi-remote (2-3 days from home per week)
• Work East Coast Hours
• Occasional travel to staff trade shows, conduct field testing, or customer training may be required

About the Company:

Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business.  Whether on water or on the road, delivering an optimal user experience is at the heart of Advanced Systems Group’s business. It’s why we are proud to be the world’s leading supplier of products and integrated systems to the marine, RV, and Specialty Vehicle industries. Our broad portfolio of market leading brands in power management, digital control & monitoring, and networked devices are distributed globally to a diverse aftermarket and OEM customer base. ASG is driven, every day, to be the world’s most trusted partner to the marine and mobile industries.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

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