Responsibilities:

• Drive standardization and Automation business process design support.
• Initiate quality control mechanisms to processes assigned.
• Revamping and reevaluating BE Methodologies related to business processes.
• Identification of productivity opportunities incl driving Robotic Process Automations (RPA)
• Review and update operating procedures manuals for assigned processes.
• Execute other delivery enhance and sustainability initiatives on Lean continuous improvement
• Drive prioritization and coordination with internal teams to identify outcomes focused delivery results and realize efficiencies to proactively create customer satisfaction.
• Effectively manage stake holder expectations of clients and resolve conflicts that balance vendor and internal needs for technical, implementation, and operational issues across BPO Operations.

Basic qualifications: 

• Education: You should possess a professional qualification in the relevant field from a recognized institution / university.
• Experience: Should have minimum 1 – 2 years of BE related work experience.

Job requirements:

• Knowledge on Six Sigma approaches and apply lean methodology.
• Knowledge of Quality tools and Techniques essential for automation RPA’s.
• Experience in a BPO – Operational Excellence (or similar) function or driving automation.
• Strong Communication skills.
• Strong Presentation skills.
• Ability to handle multiple projects concurrently.