The Expertise You Have and The Skills You Bring

• Strong analytical and problem-solving skills within infrastructure and application environments. Ability to brainstorm with teams on solutions to address challenges and roadblocks.

• Ability to rapidly assimilate business processes, goals and objectives and distill them into well-defined stories/requirements.

• Support Enterprise and BU requests for help in addressing major underlying system issues, including attending engagement calls to document the perceived issues.

• Candidates should have a bachelor’s degree or equivalent experience and a minimum of 2 – 3 years’ work experience as a data analyst in the technology industry.

• Strong attention to detail and ability to ask the right questions.

• Interest in technology and User Experience as a discipline.

• Understanding of the ITSM process as it relates to Problem Management, Incident Management and Change Management is a plus.

• Efficiency in written and verbal communications and dedication to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)

• Strong Tableau Developer skills with ability to generate advanced dynamic dashboards. Tableau Certification a plus.

• Excellent Microsoft Office skills including PowerPoint, and Excel.

• Familiarity with Oracle/MS SQL databases, Power BI desirable.