Agile Working Options

Flexible / Variable Hours

Job Description Summary

A primarily office based, administrative and telephony role responsible for day to day relationships with a portfolio of both new and existing Agricultural clients as well as other key stakeholders such as Solicitors, AMC Land Agents and AMC Regional Agricultural Managers. Working within a team and responding to client needs to ensure excellent service delivery, providing the required client experience to cement LBG as the best bank for business.

Job Description

The Agricultural Mortgage Corporation PLC (AMC) is a market leader in the provision of medium and long term secured lending to the farming industry in Great Britain. It aims to be the first choice for farm and rural finance on the basis of competitive terms and quality of service.

A 6-month secondment/Fixed Term Contract opportunity has arisen within our Operational team where you will be responsible for a variety of administrative and telephony tasks as well as developing and maintaining a strong working relationship with customers & stakeholders. The role will be extremely varied and below are some of the key responsibilities the successful candidate can expect to be involved in.

• Discuss new lending enquiries with existing and potential clients
• Process new loan applications submitted via our Land Agents and Regional Agricultural Managers for Credit appraisal
• Liaise with customers to secure acceptance of a Loan Offer
• Issue formal legal instructions to solicitors and working alongside them and AMC’s customers to ensure efficient and timely completion of loan applications
• Assist in the delivery of AMC’s drawn lending annual benchmarks
• Discuss and process security property and loan change requests for existing clients
• Work alongside customers, solicitors, AMC Land Agents and AMC Regional Agricultural Managers to ensure efficient and timely completion of these requests
• Assist in the overall delivery of loan amendments for existing customers.

Working as part of the Operational Team the successful candidate would be expected to demonstrate excellent communication skills, both written and verbal, an ability to work within given guidelines and tight timescales, and be capable of working in a very busy environment. They will also possess strong organisational skills, be a self-starting, standout colleague with a clear focus on delivering results whilst also providing excellent customer service. They will possess a high standard of attention to detail to ensure an easy and simple process for the customer whilst safeguarding AMC's position at all times, paying due regard to legal matters, lending policy and all associated regulation. Experience within a customer services environment is required whilst legal/agricultural knowledge may also be advantageous, although full training will be given. The role is primarily office based and located in Lloyds Banking Group, Charlton Place, Andover.

This is a challenging and diverse role in which you will be responsible for your own case management. You will liaise with customers, solicitors, Land Agents and SME Credit providing guidance within a pressurised department which has to meet client and business deadlines for drawdown of a mortgage, or a change to a customer’s security property/mortgage, and it is therefore important that you can build strong business relationships and remain calm throughout.

Right from the beginning, we’ll give you full training and all the support you need with 1-to-1 training. During this time you will get all the coaching and development you need, to achieve your competency and we will help you to obtain a full understanding of our operational policies and procedures plus give you an awareness of regulatory requirements, so you don’t necessarily need previous experience of finance or banking however some knowledge and experience in an administrative and telephone based role is a plus.

AMC is a small head office function and where possible we actively encourage our people to develop skills and experience across the business that supports a flexible workforce to effectively manage workloads. You may therefore, from time to time, also be expected to carry out other duties than those listed above, where the capabilities are the same and the role is of an equivalent level.

Normal office hours are 9.00am - 5.00pm Monday to Friday although we are open to discussions around flexible working to facilitate a working arrangement suitable to both you and the business.

We are committed to the principles of agile working and are proud of the industry recognition we have received, including featuring in The Times Top 50 Employers for Women 2021, Top 10 Employers for Working Families 2020, ‘Outstanding Employer’ at the Investing in Ethnicity Awards 2020 and ‘Most inclusive Employer’ in the Stonewall Top 100 Employers Index 2017.

Our colleagues are making a difference, individually and collectively, through the work they do. Whatever your role, whatever your level or whatever part of our business you work in, you’ll have the opportunity to make a real difference and support our commitment to helping Britain prosper.

At Lloyds Banking Group we want a workforce which is as diversely represented as our customers and so would encourage applications from people of all backgrounds. We value diversity and always appoint on merit.

We’re committed to building a workforce which reflects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture focused on making a difference.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.