BASIC QUALIFICATIONS

• College graduate or have experience in the Customer Service industry for a minimum of 2 years
• Excellent written/spoken English skills with an ability to compose grammatically correct, concise and accurate written responses
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
• Receive and log all queries received through phone and chat in Panorama / Trouble Ticketing / SIM tool in English
• Responding to inquiries regarding policies related to attendance, payroll corrections, etc.
• Demonstrated ability to work independently and make complex decisions with little to no guidance Adhere to defined processes and ensure delivery in accordance with set Quality & SLA standards
• Exceptionally strong customer handling and conflict resolution skills with a keen focus on policies, quality and customer experience.
• Ensure that service levels are achieved at all times for HR service processes
• Demonstrated ability to analyze problems logically and commit to change and process improvement (applying KAIZEN & LEAN methodologies)
• Self-disciplined, diligent, proactive and detail oriented
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
• Strong ability to exceed expectations with regard to performance and individual contribution
• Ability to maintain high levels of confidentiality and data security standards
• Passionate commitment to Amazon's emergence as the world's most customer-centric company • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement