Amazon’s culture of inclusion is reinforced within our Leadership Principles, which encourage colleagues to seek diverse perspectives, learn and be curious, and earn the trust of their co-workers. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We welcome candidates from diverse backgrounds to build a supportive and inclusive workplace. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity. We offer a wide range of competitive benefits to all employees and we will support flexible work and part-time options wherever we can to suit your lifestyle. You can read more about Diversity and inclusion and the benefits we offer at aboutamazon.com

Who are we?
Interested in joining a new exciting venture? Curious to be at the heart of where innovation meets customer obsession? Recently launched in the UK, Amazon Fresh Stores is the first convenience grocery store to offer Just Walk Out Technology in the UK. Our checkout-free shopping experience is made possible by our Just Walk Out (JWO) Technology, which automatically detects when products are taken from, or returned to the shelves, and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Designed and custom-built by Amazonians, JWO uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! We are incredibly proud of our selection too. We offer a mix of everyday essentials, local favourites and seasonal items we think you’ll want and love, all at great prices. We’re also excited to offer delicious ready-to-eat and ready-to-heat meals. Our goal is to be Earth’s most customer-centric company and we are just getting started. We are looking for people who want to join an ambitious, innovative and customer obsessed program.

Who are you?
As a Lead Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You will be an integral part of creating an environment where your fellow colleagues are excited to come to work and deliver incredible customer service. You possess strong attention to detail, the ability to quickly prioritize tasks, willingness to learn new things, and a commitment to delighting our customers. You will assist the manager with store operations, including acting as duty manager in their absence, maintain a key to the store and have floor leader responsibilities.

What You Do:
• Manage deliveries into store, including being solely responsible for adhering to food safety guidelines and appropriate safety protocols
• Ensure consistent execution of inventory management including utilizing inventory management systems and guiding associates as needed through tasks including receiving, stocking and replenishing product
• Deploy and distribute tasks to peers to ensure the smooth running of store operations, including managing required breaks and lunches
• Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs
• Act as the escalation point to assist fellow colleagues with customer queries, solving issues where appropriate and necessary
• Provide peer to peer feedback on processes and standards throughout your shift in order to maintain the high standards of the store and exemplary customer service
• Support supervisory tasks such as scheduling, payroll management, timesheet verification, and attendance
• Act as duty manager in the store manager’s absence, including, amongst other responsibilities, being the point of contact for regulatory contacts
• Participate in associate training and interviews as required
• Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and working closely with members of the wider operations and corporate team to execute changes in store efficiently and effectively with minimal customer impact
• Identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture
• Maintain and continuously improve knowledge of products, processes and offers in store in order to give customers accurate and helpful information
• Work with a manager to maintain the physical safety and high quality standards of the store, including ensuring all surfaces are kept clean at all times and any safety issues are correctly tracked
• Work in a fast changing and ambiguous environment with the ability to think on your feet and make decisions under pressure.
• Maintain and manage the constant preparation, delivery and replenishment of prepared in store products, including spending time in the food preparation area when needed. This will include preparation area prepping, packaging and labelling food products of varying temperatures
• Work in a physical environment, which may include activities like lifting (up to 15.5 kg), standing and reaching above your head during your shift
• Work flexible hours including nights, weekends and holidays

BASIC QUALIFICATIONS

· General Certificate of Secondary Education (GCSE) or equivalent diploma
· Experience in a customer-facing environment or Amazon experience
· Experience in a leadership capacity or previous Amazon experience

PREFERRED QUALIFICATIONS

· Bachelor’s degree
· Experience managing inventory in warehousing, retail or distribution setting
· Strong verbal communication and customer service skills
· Demonstrated positive work attitude and leadership skills
· Proficient with computers and Microsoft Office (Outlook, Word, Excel)
· Previous experience in providing on-the-spot feedback to peers

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.