Job description:

Amazon is seeking for individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key job responsibilities

• Communicate effectively via live video call with our customer base third party sellers who want to sell on Amazon in its various marketplaces.
• Review the sellers identity details (information & documents) over a live video call
• Verify ownership of the documents submitted by sellers
• Assess legitimacy of documents by reviewing online copy of documents
• Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies
• Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process
• Provide exceptionally strong customer service skills via live video call
• Maintain composure during the live video call as representative of the Amazon brand
• Flexibility to be trained for additional business-related skills and/or work types
• Flexibility with working hours and work Saturdays or Sundays as part of your normal 5 day shift.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently achieve/exceed weekly productivity and quality standards.
• Participate in ad hoc projects/assignments as necessary

Basic qualifications

• Proficient in English (speaking, reading and writing) with an ability to compose grammatically correct, concise and accurate verbal and written responses
• Ability to pronounce standard Urdu & English words and speak with clarity
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Intermediate skill with Microsoft Office including Outlook, Word and Excel
• Team player capable of learning and sharing knowledge in global team environment.
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.

Preferred qualifications

• Previous work experience in a customer service / retail environment supporting Urdu & English-speaking customers.
• Knowledge of or experience in a fraud/risk management environment preferred but not essential.
• Experience in insurance, finance, data analysis, research, translation or training with Urdu & English as the language is a distinct advantage.
• Excellent problem-solving skills.
• Self-disciplined, diligent, proactive and detail oriented.
• Strong organizational skills.
• Passionate commitment to Amazon's emergence as the world's most customer-centric company.
• Positive, results oriented attitude.