Purpose of the role:

To provide planning services to ensure that Equita performance levels are optimised.

Job title:

Allocations Administrator

Job Description:

What you’ll be doing:

• Allocating and monitoring work in a timely and efficient manner to ensure optimal use of EA resources.
• Knowledge of Daily/Weekly/Monthly reporting and data to understand performance levels and levers to optimised productivity.
• Data Entry to accurate timely levels to ensure systems, reports and procedures are up to date.    
• Understanding and implementing not just company procedures but strict legislative guidelines to protect Equita and the wider industry.
• Customer service provision to end customers to ensure optimal debt recovery and ensure standards of service maintained.  
• To uphold all Enforcement Policies, Processes and Procedures which includes Quality, Health & Safety, Environmental and Information Security.  
• Working collaboratively with the wider team as required to ensure best in class service provision.

What we’re looking for:

• Working knowledge of One Step system.
• Ability to make data-based decisions to optimise performance.
• Working knowledge of excel in order to work with large volumes of data and interpret accordingly.
• Basic resource modelling skills for front and back office planning and performance management.
• Knowledge of Enforcement workflow and performance management tools as they are deployed in the business.

About Equita:

At Equita, part of Capita Enforcement Services, we’re shaping the future of enforcement and debt recovery. We’re working with over 200 local authorities, as well as solicitors on High Court Enforcement cases, to help with collection, recovery and enforcement. Join us and discover better as you help to protect organisations from the impact of debt

What’s in it for you?

• A competitive basic salary
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.