About the team

• The wider team under the Snr Delivery Manager is accountable for delivering change on both legacy technologies, such as eCommerce and myO2 as well as looking forward and becoming the single delivery vehicle for all changes on to the new strategic billing stack.
• The NetCracker BSS is where the majority of the work is focused in 2022 and over 2022 – 2024 legacy consumer will be phased out as part of alignment to the 360 Accelerate transformation program.
• The team that the role of Agile Governance & Continuous Improvement will lead, will focus seeing a step change in ways of working and enablement for the delivery managers to build upon. 

About the role

• The Agile Governance & Continuous Improvement manager works alongside the Technical Product Owners (who design changes) and Delivery Managers (who execute configuration and capability changes).
• This role is to focus on looking forward, strategic thinking, and ensuring that the end-to-end team have all the tools, processes, and ways of working to execute on the plans set out by the demand owners. Additionally, this role also needs to manage the supplier relationships, track the finances and measure the deliveries and maturity of the team.
• The role currently 3 managed service individuals reporting into it (continuous improvement, environment / devops and a finance owner). On top of the managed services there are two key suppliers NetCracker who have a team >100 people and NTT Data who have ~60 people augmenting the wider delivery function.

Key responsibilities

Responsible for application delivery Strategy:

• Dual Run/ Accelerate Co-existence Strategy
• Team structure
• Testing strategy
• Environments/ Tooling strategy
• Agile Adoption to industry standards across IT and external stakeholders
• Responsible for defining the application delivery Governance and running it on a regular cadence

Finances:

• Manage application delivery Allocation, track spent and manage forecast of spend
• Manage spent outside application delivery Allocation and charge to respective projects
• Manage the application delivery Cost model
• Input application delivery Costs into the yearly planning (CAPEX and OPEX)

Resource Management:

• Track capacity of internal (VirginMediaO2) and external (NetCracker / NTT Data) resource against demand and drive ramp up/down decisions
• Reporting & KPIs: 
• Accountable for weekly reporting, Steer Co reporting and reporting to Accelerate
• Track delivery KPIs and adopt strategy to improve as needed 
• Track agile KPIs and adopt strategy to improve as needed 
• Lead Continuous Improvement items to support:
• key technical gaps resolution 
• delivery efficiencies
• devops/automation/ pipeline management
• simplified Ways of Working 

WoW/Processes:

• Own the application delivery processes and Ways Of Working within the team and with the external teams
• Review and optimise processes ensure they are documented and understood, RACIs defined
• Delivery Enablers such as tools/environments to support the team

Key skills / experience / behaviours

• Strong Agile / Lean background including agile maturing.
• Previous experience of influencing Agile adoption both IT and non-IT owners.
• Solid understanding of finance management including supplier time keeping.
• Previous experience in using Jira and Confluence for demand management
• Strategic thinking and thought leadership
• Good supplier management as all channels have a managed service partner
• Potential future Line management (permanent) and task management (managed services)
   

Finally...

We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.
 
We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  
 
Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus. 
 
We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  
 
Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places.