Citigold Private Client (CPC) and Citigold account (CG) acquisitions, Qualified Client growth along with deepening of Wallet through Investment / Insurance / FX penetration in the account.

Responsibilities:

• Identify and solicit new-to-bank Citigold Private Client and Citigold accounts of HNI clients through internal and external channels.
• Assist the client in opening CPC / CG account, as per the client’s preference.
• Early Engagement and Activation of accounts on Investments, Insurance and Forex.
• Keep abreast of current economic environment and capital markets, so as to have meaningful discussions with Citigold NTB prospects and optimise acquisition effectiveness.
• Optimize Cross Sell opportunities including credit cards , Mortgage and Business Lending
• Actively promote referrals from existing clients to generate a pipeline of prospects
• Smooth Conversation and conversion of  the prospects/leads given by the Digital /Telesales Unit or other channels into funded CPC and CG accounts
• Optimize funded Citigold opportunity in listed Salary account relationship companies
• Ability to recognize business opportunities for acquiring new customers in the Affluent HNI space and formulate acquisition initiatives
• Spearhead any micro marketing events focused on NTB acquisition.
• Work with the product team, telemarketing to identify initiatives and products that will help acquire new customers for the Bank
• Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best on-boarding service standards
• Understand customer needs, explore and educate customer on financial needs arising at various life stages
• Customer relationship deepening; maximize penetration across products, customer focused need based selling
• Ensure compliance and integrity of the sales process with respect to right selling, sourcing and documentation.
• Joint meetings with the Unit Head to be done regularly with call reporting tracking.
• Deliver consistent and best-in-class customer service
• Ensure updation of complete KYC details for the originated accounts
• Discipline in Trainings; Certifications; HR related time lines adherence

Qualifications:

• 2 – 3 Years experience preferably in the financial services industry
• Either prior experience of acquiring high-net-worth clients (Priority Banking / SME Banking) or prior experience in investment products, such as, Mutual Funds, Insurance, equity, fixed-income (bonds) will be preferred.
• Other Industry relevant sales experience such as real estate / Assets experience can be considered
• Tertiary degree or equivalent

Education:

• Bachelor’s degree/University degree or equivalent experience
• Excellent communication skills – verbal and written
• Excellent teamwork skills in order to cater to the varied investment understanding and support requirement of customers and prospects
• Basic analytical skills required to comprehend research and performance reports and to interpret them to offer most suitable products for customer profile.
• High sales drive and energy levels. Ability to thrive in a high-pressure environment by demonstrating leadership and selling skills.
• Ability to nurture and build strong relationships with customers

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.