At AES, we raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our small, global teams. Apply here to start an extraordinary career today. 

Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

IMPORTANT NOTE:   AES Ohio (formerly known as Dayton Power & Light - DP&L) communicates to applicants by email.  Therefore, it is important to check your email frequently as a timely response may be required.  Please also be sure to check your spam/junk folder as emails from our system are sometimes routed to spam/junk.  We strongly recommend that you complete the “Candidate Home” profile feature when you apply for this position.

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AES Ohio - Full-Time Customer Service Representative

Training start date: Not yet confirmed. This posting is to continue to build our pool of candidates. Please don\'t re-apply if you already did the Hirevue Assessment.

Starting Hourly Wage: $ 18.45 Per Hour

QUALIFICATIONS:

• A high school diploma or equivalent is required
• Prior experience in a call center environment is preferred but not required (bi-lingual is a plus)
• Must pass a Customer Service Representative assessment, including keyboarding, computer fluency and basic mathematics
• Must successfully complete 5 weeks of paid training on a full-time schedule (Monday to Friday, 8 am to 5 pm), with 100% mandatory attendance.
• Must pass a comprehensive background check as well as a physical and drug screen.

RESPONSIBILITIES:

• All In-bound calls - No sales calls or cold calls!
• Must be able to deal courteously and effectively with customers and other employees.
• Assist customers with billing questions, process customer service payments, provides payment arrangements in accordance with Company policy.
• Maintain enthusiasm and professionalism while providing efficient and effective service to customers.
• Continually strive to exceed customer expectations and meet performance standards which support the company vision.
• Work towards excellent personal job performance through effective use of time, resources and energy.
• Exceptional attendance, punctuality, and schedule adherence are essential.
• Perform other duties that may be requested by authorized personnel.

IMPORTANT JOB INFORMATION: 

• Call center hours are Monday thru Friday, 8am to 5pm. 
• Full time candidates must be available to work Monday thru Friday, 8 am to 5 pm.
• Company provides ongoing training and progressive responsibilities.  ​
• For the time being, training will be virtual and employees will work from home. This is not a remote position and employees will be required to transition back to the office in the future. 

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee\'s I-9 to confirm work authorization.

Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable