Areas of interest: Information Technology, Network Operations, Systems Engineering, Telecom EngineeringRequisition Number: 299478BREVD330-VIDEOThe Path Forward Return to Work program at Spectrum is a 16-week paid returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to individuals who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.

Additionally, if you meet the basic requirements below and have a great attitude, we have an incredible in-depth onboarding and training program to help get you up to speed in no time.

At Spectrum we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with others transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce.

Location: Greenwood Village, CO

JOB SCOPE

The Video Support Center (VSC) is a fast paced 24x7 break/fix team that remotely supports all video transport and devices in Charter’s (Charter Communications is known in the United States by our Spectrum Brands) Video Operations group. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.

DUTIES AND RESPONSIBILITIES

• Develop, design and implement electronic systems including audio, video and other multimedia equipment.
• Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
• Basic configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).
• Partner with Engineering to design and test system designs.
• Work with the field on the implementation of network related projects and other standardization efforts.
• Interact with vendors and Engineering to resolve issues and design flaws.
• Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
• Develop problem resolution procedures required to meet serviceability requirements.
• Actively and consistently support all efforts to simplify and enhance the customer experience

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
• Minimum of one (1) years engineering work experience
• Minimum one (1) years of experience in maintaining and troubleshooting video delivery or video applications
• Minimum one (1) years of experience with internal/external direct customer contact in a technical environment (Headend, Network, Telecom, or Operations background)
• Must be able to work a 4x10 schedule. Actual shift hours to be reviewed.
• For participation in this program, you should have been out the paid workforce for at least 2+ years to focus on caring for a child or other dependent.

If you have knowledge or experience with some of the following, this may be an interesting opportunity for you:

• Strong knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures.
• Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson.
• Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k.
• Understanding of video network architecture, data networking, system operations, and HFC cable systems are required.
• Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies.

PREFERRED QUALIFICATIONS

• One or more of the following certifications: SCTE BTCS, SCTE Moving Pictures Expert Group (MPEG), SBE SBNT (Certified Broadcast Networking Technologist), SBE-CTO (Certified Television Operator)
• Experience with IP multicast video in cable Headends, Hubs, industry vendors’ a plus

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $59,300.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.