Position Summary:

Contributes to Customer Satisfaction and takes care of meeting customer’s needs. Impacts Customer Satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team. Impacts upon the Company's achievement of Sales and Service plan and forecast by ensuring the timely and accurate processing of orders, contracts, tenders, service calls etc.

Key Responsibilities:

• As a point of contact, you are responsible to administer customer requests (repair, installation or maintenance) from the quotation to the invoice.• You have the ability to communicate with various contacts and act as a coordinator between customers, our service engineers and our global repair centre.• You maybe already gained experience to deal with distributors in several different regions outside of Europe• You will independently handle all pending administrative inventory requests and have some import/export experience• Professional communication skills in English is no problem for you• Friendly and solution-oriented handling of complaints is a matter of course for you.• You are the person who ensures our first-class customer service for Thermo Fisher Service products.• You enjoy working in an international team and be part of project work Frequent Contacts: Internal• Communicates with Team Leader (resp. Manager Service Operations EMEA) on a daily basis, customer care, field service engineers, service managers and other sections as required. External• Both verbally and in writing, at all levels, with the Division's customers and distributors.

Minimum Requirements/Qualifications:

• Basic Knowledge of SAP or equivalent CRM tool.• Strong communication skills (Written and verbal)• Fluent in English - Additional language would be an advantage (French/Swedish/Danish/German/Spanish/Italian/Dutch/Czech)• Good Understanding of a service business and customer experience.• Computer literate - 'Microsoft Office' - Word/Excel/PowerPoint.• Must possess excellent administration skills, organisational aptitude and the ability to plan and time manage various tasks.• Ability to work in remote team or with a remote manager is essential. Preferred locations: Croatia, Poland, Hungary• Experience in a customer contact/order administration role, preferably in a fast changing sales environment. In addition, must be able to work as part of a team.• May require occasions travel for meetings and training across our locations• Experience in a customer contact/order administration role for 3+ years, preferably in a fast changing sales environment. In addition, must be able to work as part of a Team.

Other Job Requirements:

• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment