To oversee and provide an administration service, across a range of activities, for the various business areas within the EMS contract.

Job title:

Administration Officer

Job Description:

Becoming a Administration Officer with Capita EMS

As an Administration Officer, you’ll oversee and provide an administration service, across a range of activities, for the various business areas within the EMS contract.

About EMS

Capita Electronic Monitoring Service (EMS) is contracted by the Ministry of Justice to provide electronic monitoring services (including ‘tagging’) across England and Wales. Electronic monitoring technology is used to deter individuals from breaking their curfews and places a stronger emphasis on rehabilitation, helping to ensure public safety across the country, while addressing the growing concerns about overcrowding in prisons.

What you’ll be doing:

• To oversee the EMS Support Team’s tasks identifying and allocating priorities and workloads to enable the team to achieve and exceed individual and business quality, compliance and productivity targets, supported by coaching and development
• Ensure emerging risks are identified, assessed, and escalated to senior management
• Ensure proactivity in identifying areas for process/control improvement and actions for these improvements are dealt with in accordance with agreed timescales
• Provide administrative support to the business, stakeholder management
• Liaise in a professional manner with internal and external service users via the most appropriate medium, e.g., telephone, e-mail or letter
• Provide support using specialist knowledge of one or more administration support areas including: - recruitment, facilities management and maintaining and updating employee records
• Adhere to Capita and EMS policies and procedures. Ensure operational controls are carried out in accordance with laid down procedures, to ensure the on-going mitigation of business risk.

What we’re looking for:

• Able to work in a high volume, pressured environment and demonstrate initiative.
• Experience working in support function
• Good communication and customer service skills.
• Able to work effectively as part of a team.
• Strong experience in MS Office and Excel

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Free parking available
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• This role is based working from home with an excellent support network and the ability to visit the Manchester office

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.