Position Summary

• Provides a wide variety of support services.
• Reviews incoming communications, work orders, and service requests for subject matter content and routes them to appropriate supervisor's attention.
• Composes routine correspondence in response to requests for department services; answers inquiries from other departments, area offices, or outside entities.
• Monitors all follow-up actions required by supervisor/manager.
• Helps prepare reports and studies of a non-technical or a semi-technical nature.
• Extracts data from reference material, either semi-technical or non-technical in scope.
• Compiles, analyzes, and prepares or helps prepare information for studies or reports, such as organization planning, charts, graphs, and work load forecasts.
• Organizes material for meetings, presentations, and training sessions.
• May operate a variety of audiovisual equipment in the presentation of programs, orientation, and conferences.
• Helps develop and monitor budget or financial information, such as comparing past costs with future costs, auditing invoices, and verifying labor reports.
• May implement records management program.
• Maintains files of various historical data.
• May assist in the recruitment of clerical and other support personnel.
• May assist in personnel activities, such as recruitment, policy administration, compensation administration, or employee development.
• Assists in cross-training other personnel in professional or discipline-specific skills, techniques, and procedures.
• Reviews deliverables of assigned staff and monitors quality to ensure that all documents conform to established standards and procedures.
• May supervise other personnel.
• Performs other duties as assigned by supervisor.

Qualifcations and Skills

Basic Qualifications

• Demonstrated knowledge of administrative functions, including budget and financial functions.
• Advanced knowledge of software applications, creating spreadsheets with mathematical functions, and enhancing presentation reports.
• Ability to develop and analyze information for studies and reports.
• Excellent written and oral communication skills.
• Knowledge of technical vocabularies and terminology common to the assignment.
• Basic skills in training and supervision of personnel.