Responsibilities and Duties of the Role:

• Serve as the first point of escalation for the Ad Ops and VX teams for technical support in the following categories: ad experience, platform bugs, internal/external reporting, delivery, and interactive ads on OTT

• Field and triage day to day ad server and platform escalations; working with the Ad Platform team for resolution and providing real-time communication to the Ad Ops team

• Utilize a data-driven approach that will formulate reporting and insights into where our development opportunities are in order to foster additional training needs amongst the Operations teams

• Organize metrics to pinpoint process-related inefficiencies, measure accuracy, and celebrate the Ad Ops team’s success rates

• Review order management system, targeting instructions, campaign assets and implementation within the ad server as part of monitoring the accuracy of campaign launches within the Ad Operations’ trafficking and execution processes

• Collaborate with Account Managers to ensure all aspects of campaign setup, management, and creative implementation are upheld with efficient processes

• Use internal data and testing platforms to proactively identify and monitor ongoing or potential issues that may arise

• Attend Account Management pod meetings to share insights, best practices and re-trainings on campaign setup, implementation, and performance

• Communication of status updates on widespread bugs and revenue impacting anomalies

• On-call support may be required for after-hours client-related emergencies

Required Education, Experience/Skills/Training:

• Bachelor’s Degree or Equivalent

• 2+ years of experience in digital media operations with exposure to ad technology and implementation processes

• 1 year of Ad Operations Experience 

• Experience within the digital online ecosystem, including familiarity with third party ad servers such as DCM, Innovid, etc.

• Basic experience with debugging and proxy tools such as Charles & Fiddler

• Comprehension and experience in implementation of digital video and other formats, including VAST and VPAID

• Experience with a video ad server (Freewheel, DoubleClick for Video, etc.)

• Experience in a queue management/ticketing system such as JIRA and Operative

• Ability to dissect technical details to take a deeper dive for resolution and investigation

• Comfort with reporting and using data sets for deeper analysis

• Quick learner and detail oriented: critical thinking and analytical skills

• Experience communicating effectively with internal teams

• Proficient with Microsoft Office Excel and Power Point

Preferred:

• Experience on an OTT platform a plus

• Programmatic experience a plus (DSP, SSP)

• Experience in a role requiring troubleshooting and problem-solving abilities