Summary

You’ll be responsible for the co-ordination of the rowing boat business at Flatford during the 2022 summer season. Front of house working will make up a large part of the role, with some office work. 

You’ll be expected to work weekends and bank holidays and can expect to be on site approximately 4 days a week, 6 hours a day, it's likely additional hours will be required at peak times.

What it's like to work here

You’ll join a friendly team of staff and volunteers who are committed to ensuring visitors have a great time when they visit Flatford. The Active Outdoor Co-ordinator role is part of the Visitor Welcome team, who focus on all aspects of the visitor experience across the site. The role is new to Flatford and will lead on the safe and effective daily operation of the rowing boat business. You’ll work with Active Outdoor Assistants and other property colleagues, while reporting to the Site Manager.

What you'll be doing

Your role will be co-ordinating the daily operation of the rowing boat business. You’ll lead on the rota, ensuring the role is safely staffed at all times; customer service delivery, ensuring administration and cash handling is undertaken in a secure way; manage rowing boat maintenance; help promote the boats and outdoor experience; help with the site duty manager rota; develop opportunities away from the rowing boats to improve the customer experience at Flatford and develop partnership opportunities with other river and countryside users. 

In addition, you’ll prepare the rowing boats for use; welcome visitors and undertake key health and safety checks; take payment and use the booking system; help visitors start their rowing boat trip; welcome visitors back and close the business at the end of the day. The role will require you to climb in and out of rowing boats, row the boats when necessary and work close to water. An ability to swim would be advantageous, although you’ll be required to wear a life jacket when close to the water. You’ll also help the Welcome Team across the site when necessary.

Who we're looking for

You’ll need to have the following experience: 

• Some practical experience in developing and running an outdoor activity, ideally connected with water. 
• A thorough understanding of relevant health and safety and applying this health and safety in a crowded and changing outdoor setting. 
• Good people skills with experience in building and maintaining strong relationships 
• A focus on delivering brilliant customer service 
• A hands-on attitude with a willingness to work front of house most of the time and take on physical tasks. Given the nature of the role, relevant experience could include: small water craft operation, cash handling, customer service, health and safety, cleaning, presentation and simple maintenance. 
• Written and verbal communications skills and IT literate with ability to use social and digital media to promote the business. 
• A basic understanding of the heritage and conservation sector and the work of the National Trust.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary