Position Summary:

This position is responsible for coordinating the direct withdrawal of funds from customer bank accounts, analyzing cash receipts and posting to customer accounts and analyzing customer accounts to bring delinquent balances current by working with business owners to resolve payment/billing issues on outstanding invoices and, if applicable develop payment plans.

Own the end-to-end cash flow/Accounts Receivable process for all Customers in PR. Ensure invoices are paid in compliance with Collections Policy.

Position Responsibilities may include, but not limited to:

Own all Accounts Receivable cash application, analysis of account open balances/customer payment deductions, reconcile electronic payment files, and collections activity for invoicing in assigned Regions 

Review, modify, and independently approve bank file transmission

Customer relationship management working directly with Customer Ownership and Management providing world-class customer support to resolve billing issues and/or secure payment adhering to data governance policy in all interactions

Manage Past Due accounts in compliance with Company Credit Policy. Notify Distribution Center General Manager and Customer immediately of any insufficient funds, documenting all collection calls, and creating a plan of action with the Customer to ensure receipt of funds within Market Credit Terms

Analyze outstanding invoice aging report and action as appropriate.  Provide Finance and Distribution Center Management with Aging Reports and planned action to recover outstanding balances

Reduce Days Sales Outstanding (DSO)

Lead and/or participate in strategic projects/initiatives and team activities

Create and maintain procedural documents (Standard Operating Procedures) for all job responsibilities

Provide Accounting Managers with documentation on customer transactions and payments

Assist team members in day to day activities

Any other duties as required