Overview

Accountable for the credit, collections and cash application processes, including the consistent application of a credit policy, the assessment of creditworthiness of potential customers, daily credit review and order release for existing customers, State Liquor Authority (SLA) Delinquency reporting, account reconciliations, inside and outside collections, cash application, bad debt write offs and Bank/General Ledger reconciliations with the goal of optimizing the mix of company sales and bad debt losses.

Primary Responsibilities

Maintain a department organizational structure sufficient to meet all goals and objectives

Ensures effective and efficient processing of Accounts Receivable functions, including internal revenue transactions, revenue reporting and reconciliation of the Accounts Receivable ledger

Managing collections process to ensure proper sending of follow-up inquiries, negotiating with past due accounts, and referral of accounts to collection agencies

Overseeing team of employees who perform customer billing information maintenance to ensure that all sales are billed to the proper entity in a timely manner

Managing and ensuring the accuracy and timeliness of weekly Accounts Receivable aging and collection status reports

Auditing methods and procedures of accounts receivable function to improve efficiency and effectiveness

Create and maintain Standard Operations Procedures for all functions within the department

Review department policies and procedures to assure promotion of the business and make recommendations for efficiency improvement to State Director

Develop and track department metrics and report regularly to State Director

Create development opportunities for employees future growth

Determine productivity targets to measure employee performance

Ensure regular performance reviews and timely corrective actions when needed

Maintain positive and effective relations with the sales and marketing departments

Collaborate with fellow operations managers to assure efficient streamlining of procedures

Address all elevated customer complaints or concerns to satisfaction and report significant issues to State Director

Respond timely and accurately to State Liquor Authority (SLA) and Tax Department inquiries

Maintain a credit scoring model and monitor the credit granting and updating process

Ensure timely turnaround on credit review process and oversee management of customer credit files.

Investigate the largest customer credit applications and when necessary, visit the customers to establish relations

Ensure compliancy with regards to State Liquor Authority (SLA) licensing and account set up

Manage open cash on delivery (COD) invoice process including regular communicating with senior sales management

Oversee supervision of credit staff which includes new account set up, customer background checks and file maintenance

Assure timely collection of monies due to corporation, and distribution of dunning letters

Manage relations with outside collection agencies and collection attorneys and regularly review collection rates

Regularly review company Aging Report and estimate bad debt risks

Authorize bad debt write offs and manage to budget; manage customer bankruptcies

Assure compliancy with regards to State Liquor Authority (SLA) delinquency reporting rules

Oversee supervision of collections staff including order release, SLA reporting, collections and account

Reconciliations

Manage Subcontract Work Orders (SWO), Fintech, Wire Transfer and electronic check operations.

Manage PO Box or Lock Box Operations for mailed payments

Ensure all cash receipts are applied timely and accurately

Report estimate of cash deposit to Corporate Office

Ensure compliancy with regards to payment receipt

Oversee supervision of cash application staff including application of receipts, balance transfers, daily SLA paid release report and monthly bank and general ledger reconciliation

Perform other job related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

Bachelor s Degree and 5 years of experience or equivalent education and related experience

Proficient in Microsoft Office Suite

Strong organization, multi-tasking and time management skills

Certified Public Accountant (CPA) a plus

Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling and, to some extent, calculus

Physical Demands

Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine

Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping

May require occasional lifting/lowering, pushing, carrying, or pulling up to 15lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.