ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Account Support Manager

Education

High School or GED

Career Level

Manager

Category

Education

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

The Operations Support Account Manager is responsible for developing, planning, organizing and cost controlling procedures to ensure compliance with customer specific contract requirements for an assigned accounts at a local school district. The Manager is responsible for performance of services to the customer, and ultimately retention of the customer as a client. Has support responsibility for supervising custodians for the accounts, staffing all shifts with supervisors and service personnel including hiring and training. It is imperative the Account Manager implements quality control programs, controls inventory for the site, and works with the customer's personnel at the site to address and make an action plan for any service issues. The Manager must also perform the following duties personally or through other supervisory personnel; overseeing inspections, quality control, scheduling of periodic work and inventory control of equipment and supplies at the account(s). Travel is required for this position up to 80%.

Essential Functions:

• Develop and recommend custodial operating budget and ensure the department operates within budget by controlling all expenses.
• Evaluate and justify supplies, equipment, and purchases as needed.
• Maintain staff by recruiting, selecting, and training employees; maintain a safe, secure, and legal work environment; develop personal growth opportunities.
• Provide guidance to Account Supervisors on matters related to performance management, staffing/recruitment, training, HR compliance.
• Establish work standards and flow.
• Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract.
• Demonstrate and promote company culture, values, and management philosophy.
• Maintain quality service by enforcing quality and customer service standards; analyze and resolve quality and customer service problems; identify trends; recommend improvements.
• Job duties may be modified at any time.

Minimum Requirements

• High School diploma required. Higher level of education is preferred.
• Minimum of three years of supervisory experience in a service-related field with high customer/client contact.
• Three to five years of custodial, facilities, or other closely related industry experience required.
• Strong service/quality attitude.
• Ability to plan, organize, prioritize, and achieve effective time management.
• Ability to work under pressure and meet established goals and objectives.
• Strong public speaking skills.
• Sense of urgency & ability to meet deadlines; self-directed.