At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Account Manager

 The Account Manager will arrange meetings with key stakeholders at client accounts for which they are responsible and ensure pro-active account visits and other contact is performed at regular timeframes as appropriate for each group. 

They will perform statistical analysis on clients’ utilization of Dealertrack services, develop and deliver a plan of action for accounts requiring additional support or training consultation services. 

This individual will also be responsible for ensuring all client contacts are kept apprised of product developments and any changes in DMV rules and regulations affecting them, consult with account personnel and recommend process changes that will enable client to maintain compliance with state DMV rules and regulations.

This individual will also work with the Client Training Team to ensure resource allocation is appropriate for any on-site or remote training activities needed. 

The Account Manager may also plan, coordinate, schedule and present training on Dealertrack RTS products to RTS Strategic Accounts or other assigned groups using various delivery mechanisms, instructor led webinars, One on One online instruction, and developing recorded instructional guides for self-directed training by clients.  RTS Strategic Accounts are multi-client groups, and are designated as RTS Strategic by Product Management, Sales, and Training Management.  The group may have National presence and may also be considered a Dealertrack Strategic Account.  These accounts could include, but will not be limited to, Planet Automotive, Lithia, Springleaf Financial, Geico, Hendrick Automotive, Tesla and Mobility Works. 

The team member must be able to communicate technical information to users in non-technical, clear terms, develop, produce and distribute training materials on-line and in written form; develop, evaluate, and assemble training classes, training materials, and handouts; provide follow-up support and further training assessment to users.

What You’ll Do

Perform all “contacts with a purpose” – visits, calls, emails or other – on a regular basis as appropriate for the account.  The timeframe will be agreed upon by stakeholders, and adjusted as appropriate according to other sales, implementation or training initiatives taking place with the account.  The “purpose” of the contacts can include RTS Software enhancements, changes in DMV/BMV rules or regulations, tips on more efficiently processing using RTS software, or information helpful in mitigating errors made in processing as indicated by calls to Client Services, or generally recognized while working with clients.

Collaborate productively with internal cross-functional workgroups on projects and initiatives related to duties, including marketing, sales, contract administrators and programming engineers as all efforts converge to affect clients and our client-facing Team Members.

Seek resolution to any client related or internal issues encountered to secure customer satisfaction or to make any recommendations for improvement of processes related to team, role and job functions.

Assume accountability for meeting any deadlines, following through on needs or requests from internal or external customers through effective time management and prioritization, consulting with immediate manager as needed to handle conflicts.

Ensure all users in assigned accounts have appropriate access to client-facing systems, including product solutions, the RTS Wiki and other online support portals such as Dealertrack’s Knowledge Base.

Communicate with executive and employee-level individuals as appropriate for each client or group assigned.  Communication can be via phone or email in order to schedule regular meetings, follow up on issues, provide login information, gain compliance with any RTS or DMV requirements such as license or bond expirations, and generally assisting clients with questions or concerns.

Partner with Training team to ensure initial onsite and web based product training for customers on the use of the Registration and Titling Solutions software using various delivery mechanisms, instructor led webinars, One on One online instruction, and developing recorded instructional guides for self-directed training by clients.  Remote delivery tools will include GoToMeeting, GoToWebinar, GoToAssist, using the Microsoft Office suite and Adobe suite of programs.

Maintain knowledge of recommended workflows, software functionality – current and planned – and DMV rules and regulations through communication with other workgroups such as Product Management, self-study of DMV or state association websites or newsletters, and attending meetings with other RTS or Dealertrack Team Members.

Qualifications:

What You’ll Need

BS/BA in related discipline OR an equivalent combination of education and work related experience

5+ years of experience in related field Account Management and Technical Training experience, or the equivalent DMV or Automotive experience highly desirable

Preferred Skills

Experience leading webinars with audiences of > 5 individuals

Experience working with large, high-profile clients desirable

Account Management and Technical Training experience, or the equivalent DMV or Automotive experience highly desirable

Client Interaction

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.