What’s the role about?

Please note that whilst there will be blended working, this role is based in Stoke and there will be some travel to this location. 

This is an exciting 6 months secondment opportunity to be an Account Manager in Fitted Bathrooms and Kitchens. In this role you will be responsible for managing the customer journey and project in the day to day. You will use your customer centric approach to ensure that each project runs smoothly.  

The thought of carrying out home improvements can be a daunting experience for our customers. They come to us knowing that they’ll receive award-winning service from our knowledgeable, trustworthy and professional Partners. Whatever the size and scope of their project, from replacing a carpet in one room to having a whole new kitchen or bathroom designed and installed, we are there to support our customers every step of the way. 

As an Account Manager, you will use your communications skills to liaise with planning teams, our customers and any 3rd party suppliers. As well as keeping our customers at the centre of everything you do, you will have great attention to detail when updating data trackers to ensure accurate completion and up to date reporting. This includes any changes and variations agreed with the customer on a project and that the correct processes have been followed. You will also be able to think on your feet to come up with solutions to ensure that the project is delivered on time and our customers are happy with their Home Improvements. 

What will you be doing?

• Providing day to day customer service across the customer journey from the sale to completion

• Delivering information in the appropriate format; triage customer enquiries 

• Project coordination, after care service to warranty customers, effective complaint resolution.

• Problem solving ensuring complaints and warranties are resolved efficiently. 

• Works closely across all front and back office functions.

• Data input to project and commercial trackers

If you would like to view the job outline for this role please copy and paste the following link into your browser: shorturl.at/wAMQR

What you'll have 

• Experience in using, updating and understanding data sets

• Excellent time management and organisational skills 

• Proven experience of problem solving to provide successful outcomes for customers

• Excellent written and verbal communication to deliver excellent customer focused service

What else could you bring? 

• Empathic to customer and business needs 

• Passionate about delivering the best service 

• Contributes towards the businesses needs and targets  

• Experience working effectively in a team environment

•  Experience in fitted kitchens and bathrooms, product knowledge is an advantage

Please note: 

• As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours

• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.