- Creates and develops new relationships with prospects to then sell CAPITA products and services

- Maintain and develops relationships with existing customers for a set of named accounts, selling products and services

- Oversees and coordinates all sales activities for prospects and a group of named accounts

- Prepares and negotiates contracts.

Job title:

Account Manager

Job Description:

Contacts and maintains relationships with customers, sells products or services, prepares and negotiates for contracts.

Oversees and coordinates all sales and marketing activities for a significant client or specific client group.

For New Business:

• Prospecting new business
• Setting and closing appointments with key decision makers
• Developing strong client relationships
• Presenting products or services for stakeholders, answering any customer questions and addressing their needs.
• Scheduling promotional work and tracking sales activities; quoting prices, preparing proposals and providing information regarding terms and delivery, and negotiating contracts.
• Developing new business within assigned region or industry
• Keeping up to date on market trends, competitive software and pricing.
• Driving the sales process from initial prospecting to opportunity close
• Adhering to sales governance process

For Existing Accounts:

• Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.
• Servicing existing business and developing strong client relationships
• Designing processes for informing customer of product updates, upgrades, new functionality any anticipated delays and any additional information needed by the customer.
• Managing processes for claims, overages, shortages and damages. Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
• Driving the sales process for account growth opportunities from initial requirements gathering and scoping to opportunity close
• Adhering to sales governance process