The Account Manager will handle the day-to-day relationship with their book of business working to troubleshoot for clients and respond to various types of inquiries. This role is a very cross-functional opportunity where you will work our internal teams to find client solutions. You will handle reporting and analyze trends for your clients.

Responsibilities:

As the you will be the face of the company on a daily basis for your clients. In addition, you will:

• Interact with internal operational stakeholders and Sales/Client Success Executives to support client strategy

• Coordinate and lead client meetings on a weekly/monthly/quarterly basis

• Have in depth knowledge of all account contract terms in assigned portfolio

• Use critical thinking skills to proactively manage client issues

• Execute on and track utilization strategies as agreed upon by Client Success/Sales and Marketing

• Document and triage client-related issues/escalations

• Escalate high priority items to direct manager and/or management within other parts of the organization

• Track client specific metrics such as member activations, utilization, program savings

• Identify opportunities to develop process improvement and subsequent implementation

• Complete assigned tasks and projects according to appropriate timelines agreed upon with client and internal stakeholders. This can include assisting the MDLIVE implementation teams with client/group implementations.

Qualifications:

• 3-5 years Account Management experience

• BA/BS degree in Health Care, Business, Finance, Marketing or related field

• Client/customer service experience

• Ability to work with cross-functional teams, possess strong interpersonal skills and influencing ability that can win the confidence of individuals at all levels

• Ability to communicate effectively and follow written and verbal instructions

• Individual should possess strong analytical and process management skills and have a broad understanding of business strategy and operations

• Must be able to handle multiple tasks and work in a fast-paced environment

• High level of accuracy and attention to detail

• Ability to adapt to changing procedures, policies, and work environment

• Strong critical thinking skills

• Must be able to demonstrate integrity and a commitment to values

This role requires regular travel to client & customer sites & you must be fully vaccinated against COVID 19 OR be required to undergo regular testing. If you’re unvaccinated against COVID 19, you will be required to self-test (test will be provided to you) and you must obtain a negative result no greater than three (3) calendar days prior to the meeting/travel departure.

For this position, we anticipate offering an annual salary of $59,800 - $99,600, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.