At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Xtime is the leading cloud-based Customer Retention and scheduling platform for automotive manufacturers and automotive dealer service departments. We are committed to helping the industry deliver high quality service to customers who demand convenience, value and trust from their auto dealers. In the US, we have been selected as the exclusive or preferred provider of software for service departments by BMW/Mini, Hyundai, Honda, Kia, Lexus, Nissan/Infiniti, Volvo and VW and by Nissan, Mazda, Toyota and Volvo in Canada.

The company has been supporting auto dealer service departments since 2005 and grew 50% in 2013, now services over 6,000 auto dealers in North America and is adding customers in Australia since 2014. As Xtime continues to grow, there are opportunities to support new products, and the Marketing team has been expanded to accommodate the company’s needs.

Reporting to the Manager of Invite Managed Services and working closely with the Marketing team as well as being a strategic partner to sales and operations, the Managed Services Account Manager will be responsible for working with Xtime dealer customers using the Invite product. This will include analyzing dealership performance and customer characteristics, recommending marketing campaigns, and overseeing the assembly, launch and results monitoring. The successful candidate will have a demonstrated ability to lead and mentor in a fast growing environment. 

Responsibilities:

Using internal tools, analyze the dealerships shop load, unused shop capacity and other service marketing opportunities.

Contact dealers proactively to review and gain approval of recommendations. 

Utilizing internal tools and work with other team members to create, launch, manage and measure marketing campaigns.

Review and analyze monthly results.

Provide feedback and results to dealer customers and assemble performance statistics for internal and external review.

Qualifications:

Minimum Requirements:

BS/BA in related discipline OR an equivalent combination of education and work-related experience

Generally 5 years of experience in related field; certification is required in some areas

Preferred Qualifications:

Analytic, communication and organizational skills

Pro-active thinker with ability to absorb high amounts of detail

Marketing program experience, including evaluating and utilizing digital marketing and/or CRM systems

Knowledge of sales and marketing campaigns, customer segmentation

Ability to thrive in a fast-paced environment and meet tight deadlines

Automotive experience a plus but not required

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

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