POSITION SUMMARY

The Spectrum Community Solutions (SCS) Account Manager is responsible for the negotiation and documentation of Rights-of-Entry (ROE) and certain Renewal Bulk agreements with residential multiple dwelling unit (MDU) properties from developers, builders, property owners and management firms. The Account Manager will build ongoing relationships while carrying a quota of upsells and renewals aimed at maximizing product/service, penetration and revenue.

MAJOR DUTIES AND RESPONSIBILITIES

• Develops and implements strategic sales presentations to owners of MDU's (Multiple Dwelling Units) for the purpose of securing long term Rights-of-Entry (R.O.E).
• Negotiate high volume competitive residential service agreements based on established strategic, financial, legal and operational criteria (i.e. new properties, new construction, exisiting properties)
• Interfaces regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc.
• Develops proposals and contracts to align with Company standards
• Keeps existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis.
• Work with Sales Engineers and Sales Leadership to qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
• Maintain sales databases necessary to report sales activity, and maintain customer satisfaction.
• Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary
• Coordinate with other internal departments as necessary
• Attend meetings, networking events, and training sessions as required
• Perform other duties as required

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

• Three or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment
• Strong negotiation skills and experienced in contract proposal and review
• Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks
• Excellent verbal, written, and interpersonal skills
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