Capita Secure Solutions & Services is a leading solution provider to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping to realise benefits through technology-enabled Digital Transformation. 

This opportunity sits within the Fire section of the Emergency Services.

Our solutions encompass Control Rooms and Contact Centres, Integrated Communications, Digital Evidence Management, Police Records Management and Duty Management.

Around the world we work with key integration partners supporting their in-country activity during implementation and through-life with our 24/7/365 support services.

We attend a range of events and conferences around the world each year, building our network of partners and ensuring that as many potential clients as possible get to see and hear about our innovative portfolio of solutions.

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

What you’ll be doing:

• Leading and developing the relationship with specific public sector and public safety customers, to ensure that Capita is a recognised and trusted partner and supplier of solutions
• Creating a clear strategy and communication model for all customers
• Working closely with pre-sales and product leads, to coordinate and manage relationships and when appropriate highlight potential changes and developments to the product portfolio, to ensure that they remain in line with customer requirements.
• Understanding the compliance and suitability of our solutions in line with customer requirements.
• Articulating our solution suitability, compliance and value in relation to customer proposals and formal procurement processes
• Delivering against quarterly targets and KPIs as defined
• Supporting the Sales Director and the relevant partner teams to help tell the Capita story to drive sales across all territories

What we’re looking for:

• A demonstrable track record of experience and success in a similar position preferable.
• Knowledge of the public sector/ 3ES would be preferable but not essential.
• Knowledge of Command and Control and ICCS solutions would be preferable but not essential.
• The ability to obtain the respect of customers and colleagues alike.
• A comfortable presentation style coming across clearly and knowledgeably.
• The ability to communicate comfortably both internally and externally with a range of stakeholders from practitioners
• Ability to read the audience to gauge reception and adapt accordingly.
• The ability to quickly learn and adapt to the dynamics of the sectors in which we operate if appropriate.
• Good written skills experience of documenting and costing commercial proposals and writing compelling propositions for customers.
• Awareness of commercial models and contractual terms.
• Demonstrable experience of working at a senior level within customers, including operational / line of business contacts
• Experience of selling and innovating within the customers, and the ability to build a run rate business through projects and credibility
• Strong communication and relationship management skills
• Able to communicate and present to C-Level executives to educate and lead the strategy, direction ad changes both within Capita and externally

About Capita Secure Solutions and Services

At Capita Secure Solutions and Services, we’re supporting public health and safety. We’re partnering with the Police, Justice System, Emergency Services, as well as infrastructure providers, to deliver secure, resilient and innovative solutions. We’re transforming control room operations by helping to dispatch 30,000 emergency responses every day, and protecting the public and our police service with body worn video management. Join us and discover better ways to help emergency services to focus on what matters the most – protecting people

What’s in it for you?

• A competitive basic salary plus commission and car
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.