Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.   

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!

As an Account Delivery Executive (ADE) you will be the strategic partner for both the commercial account team and the customer that brings Microsoft's own professional services teams to deliver and support digital transformation solutions for our customers. As the Microsoft’s commercial business evolves from selling and building individual products to becoming the strategic digital transformation platform and partner of choice, you will lead Industry Solutions consulting teams in the delivery of those solutions and be a key part of our customer's success.

A career as an Account Delivery Executive (ADE) at Microsoft will give you the opportunity to join a talented and dedicated team in pursuit of an ambitious goal. 

Reach: 
You’ll partner and collaborate with multiple teams across disciplines, organizations and geographies, as you help bring Microsoft’s latest technologies and products together into real live solutions for customers. 
 
Freedom: 
As you partner with other teams to help sell, deliver and support our solutions, you’ll find opportunities to enhance your skills and talents, explore your interests, and grow your career. 
 
Inspiration: 
Be on the leading edge of helping our customers reinvent what it means to do business. Watch the impact of how you bring Microsoft's Industry Solutions consulting teams together to deliver and support innovative solutions to our largest customers. 

Responsibilities

Customer Relationships

• Creates a strategic relationship with key stakeholders within large, challenging and/or complex customer organizations (e.g., tier 1, global, high services volume, high revenue generation, complex transformation, strategic accounts), including the information technology (IT) Directors, Chief Technology Officer (CTO), Chief Information Officer (CIO), and Line of Business (LOB) leaders, as well as technology professionals, to enable quality delivery; sets strategies and goals for expanding customer relationships beyond the current delivery contract owners and seeks out new customer opportunities.
• Synthesizes and combines various insights across teams and business units, and customer industry regarding business and information technology (IT) objectives, priorities, and strategies for highly prominent and complex customer organization (e.g., tier 1) in order to develop and manage the delivery of a comprehensive delivery plan, and leverages proficiency to coach others to do the same. Communicates current view of delivery to customer executives on regular cadence.
• Drives the case for change to help customers evolve their information technology (IT) maturity, drives productive use of Microsoft products, and enables and supports IT to make the business more effective; presents the strategic business and technical need for change, as well as insights from competitors.

Internal Relationships and Coordination

• Develops standards and best practices for connecting opportunities, questions, and/or issues from the most prominent and/or challenging customer organizations with complex internal Microsoft technical/sales teams; orchestrates teams to address, using a breadth of technical knowledge to identify a broad set of internal teams in complex or unique customer situations. Coordinates with internal teams to establish accountabilities to drive customer outcomes.

Portfolio Management

• Manages a large account portfolio of consulting delivery (through Project Managers) involving a complex range of offerings, internal teams, and/or customer stakeholders; drives action to expand the portfolio and drives consumption; propels impact and success of others through contributions to various teams.

Business Growth

• Innovates and implements long-term, strategic plans, in partnership with Sales to create new opportunities and sustainable growth for customer accounts across the worldwide account portfolio.
• Supports the closing of deals for highly complex and prominent customer accounts (e.g., tier 1) by negotiating, sharing long-term customer needs with Sales and Account teams, strategizing on upcoming project plans, and multi-horizon portfolio planning.
• Contributes to and influences account planning for portfolio.

Delivery

• Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts; ensures delivery for customers across the delivery lifecycle including: envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads steering committee meetings with strategic customers to discuss progress toward delivery success.

Consumption

• Contributes to consumption activities, identifies patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases.

Escalations

• Implements or is accountable for escalation management governance processes. May resolve issues identified and escalated by the project team and/or the customer regarding delivery issues through coordination and influence with senior level internal and/or customer stakeholders.

Business Management

• Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approval to invoicing and closure. Manages areas of fiscal responsibility within portfolio, staying within budget while driving engagement profitability and risk management.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Business Management, or related field AND proven service delivery and client-facing experience
  • OR Master's Degree in Computer Science, Business Management, or related field AND significant project management, service delivery and client-facing experience
  • OR equivalent experience.

• Executive/Business engagement skills
• Account Portfolio Management 
• Building Customer/Partner Relationships 
• Industry Expertise (FSI or Energy market) 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.