A new position available for a 3rd Line Support Engineer to join a team supporting 3rd party customer IT environments

Job title:

3rd Line Support Engineer

Job Description:

3rd Line Support Engineer providing technical support for issues raised by our clients. There is potential that you will have to attend customer sites to resolve software or hardware issues, so a car and driving license are required.

Role is homebased so must be able to work well on your own as well as part of a managed services team and have good communication skills over phone / emails. Take responsibility for calls that are assigned to you and manage them through to completion, liaising with 3rd party vendor support when required.

There is a requirement to be on a call out rota system as part of our out of hours commitments. (Additional compensation for “On-Call”)

Essential Skill
Azure (Azure AD, Networking, Powershell, Backups, Patch management, VDI)
Microsoft Skills  (Server 2008 – 2019, Active Directory, Group Policy, SQL, O365, Exchange, RDS)
Hyper-V (2012 and above)
VMware  (5.5 and above)
Thorough knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs

Desirable Skills
Solarwinds
Citrix
Security (Firewall experience)
Anti Virus
Load balancers
Good knowledge of backup and DR services
Knowledge of iSCSI/Fibre channel Storage Area Networks
Previous experience working for a Managed Service Provider

About us:

Trustmarque is an award winning IT partner that delivers IT solutions which empower our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.