We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Job title:

3rd Line Engineer (Network Management)

Job Description:

Network Management Specialist

Summary of Responsibilities

An Operations-centric role, with ongoing responsibility for maximising value from the Operational tool set.  The Network Management Specialist is the primary SME regarding what the platform can and cannot do, and how it can be configured to deliver users’ requirements.

-        Ensuring that the platform continues to meet the functional needs of the Operations teams.

-        Ensuring that the platform continues to meet the functional needs of Capita’s customers (focussing on contractual requirements)

-        Providing demonstrations, training and assistance to “expert users” with Operations on how to use and get the most out of the platform on a day-to-day basis

-        Advising the Operations teams on how the platform can be used to address issues they face, deliver increased efficiencies, or provide added value.  This includes being aware of and promoting new capabilities of the platform, as and when they are relevant.

-        Advising Service Management teams on how the platform can be used to provide useful Management Information, to provide insight into performance and help drive service improvements.

-        Providing pre-sales input on how the platform can be best used to meet the customer requirements, taking into account current configuration and operational impact.

About us;

Capita Network Solutions connect people. We design, build, operate and optimise every form of network service – from Internet to WAN, from LAN to Cloud – with the capability to deliver locally, nationally and globally. Our strategic partnerships with major UK telecoms providers mean we can deliver network coverage across the whole UK. We also have a customer engagement team to keep people online, and a cyber security teams to keep people safe online. With our partner business, Capita IT Services, we’re able to offer an exceptional, scalable range of capabilities - be it within a company’s own network or in the cloud; consultancy or implementation; managed service or full business outsource

Skills and Experience

-        Must fully understand the current capabilities of the platform and the immediate roadmap.

-        Must be capable of configuring and customising the platform (within its intended limits) to deliver value and efficiencies to Operations teams.

-        Understands the fundamentals of IP networks, to the level that they understand the challenges the Operations teams face and can easily hold a technical conversation about requirements.

-        An awareness (as a minimum), of systems integration, APIs and automation technologies and how they might be used to automate platform operations and integrate the platform with other Capita systems.

-        Able to understand user challenges and business requirements and translate them into actionable technical requirements.  E.g. “Ok, I think I see what you’re saying.  The system won’t do exactly what you’ve asked but, if I could get the system to X, Y and then Z, would that solve your problem?”

-        A good all-round communicator, able to talk to network engineers, clients, Service Managers and Sales.

-        Able to provide good quality written responses to tender questions regarding platform capabilities and approach.

Regular Interactions

-        Operations teams: To understand requirements and challenges, develop and present solutions, provide training and guidance.

-        Service Management: To understand Management Information and Customer requirements, develop and present solutions, provide training and guidance.

-        Sales: To understand new business requirements and provide outline solutions.

-        Other systems specialists: To ensure systems’ functional boundaries are defined and understood, and to help develop cross platform integrations where required.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.