What you will be doing:

You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence.

Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague. 

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:

• Installation and disconnection of white goods

• Assembly of flat pack

• TV installations 

Finally, you will offer to take away the packaging. 

Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.

Required Experience, Skills & Qualifications:

Required Qualifications:

• Full, clean Category B driving licence and previous driving experience ​

• Must be aged 18 or over

Desirable Experience:

• Previous experience in a customer facing role Previous experience of the installation of white goods, building of furniture or associated skills

• Strong verbal communication skills both over the phone and face to face

After completion of Earning Membership,as a Partner in the John Lewis Partnership you will be entitled to;

• 25% Discount at John Lewis & Partners on majority of goods

• 12% Discount at John Lewis & Partners on electrical & white goods 

• 20% Discount at Waitrose & Partners on majority of goods

• The Partnership offers a defined contribution pension scheme and Life Assurance is 4x annual salary

• From 4.5 weeks paid holiday per year, increasing with length of service

Work-Life balance

• Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

• VIP suites with discounted tickets at the O2 arena

• Discounted cinema tickets.

• Discounts at numerous restaurants and bars

• Exclusive days out for John Lewis Partners and their families

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/

Duties and Responsibilities

Complete the 12 month Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer
Delivery Installer. Achieve the criteria measures at the end.