About the Role

This position will report to the EMEA User Enablement Manager. The role will be based at offices located in Ampthill.

Provide day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware

Resolve incidents & requests using Service Central whilst adhering to agreed SLAs where possible

Assist with maintaining the asset tracking system when required

Participate in project work as required such as software and hardware refresh programmes

Deploy, maintain and support iOS devices

Write, update and maintain written processes and procedures

Travel to support other sites within the UK where required

Required skills, qualifications and experience

Previous technical support experience

Ability to demonstrate a customer first mentality

In depth knowledge and experience of various Microsoft operating systems is essential

Detailed knowledge of supporting the Microsoft Office suite

Self-starter with willingness to learn from colleagues

Experience of basic Active Directory administration

Proven troubleshooting skills via phone, chat or remote desktop

Must be a good team player and able to use own initiative

Must have good problem determination and communication skills

Dynamic and flexible "can-do" attitude

Clean driving license & willingness to travel

Desired skills, qualifications and experience

Experience of working in defence or central government industries would be advantageous

Basic knowledge of ITIL framework – incident, problem & change management

Knowledge of Service Now or other Service Desk systems

Understanding of networking principles such as DHCP, DNS and network connectivity troubleshooting

Proven Apple iOS support knowledge

Job Reference Number9963BR

Employee Type

Full Time

Duration6 months

Hours Per Week

37.5

Working Schedule4xFlex

Country

United Kingdom (UK)

Clearance Required for RoleSC

Graduate, Intern or Apprentice Vacancy?

No

Business Environment

Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas.

Equal Opportunity Statement

Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.