About the Role

LMUK SS are currently looking for a 1st Line Service Desk Engineer to join the the Technology Services department. As part of the IT Service Desk team you will be joining of one of the top 10 defence companies in the world, and will be empowered to make a difference by contributing towards meaningful work that will support LMUK Strategic Systems' delivery on critical programmes of national importance.

In the role you will use a combination of customer service and technical skills to respond to and resolve customer issues and requests. As well as assisting users, a key element of the job will be to ensure that the IT systems that we use remain secure and available.

In return we’ll provide you with meaningful work that will allow you to grow your skills and enhance your career with us. However equally important to us is that you enjoy a strong work life balance as well. That’s why we offer flexible work schedules and a comprehensive benefits suite to enable you to live a healthy fulfilling life at and outside of work. Our 9-day working fortnight is a particular favourite, giving you every other Friday off, to spend more time doing the things you enjoy!

So if you are interested in joining a growing team who are part of a programme of national importance then there has never been a better time to apply! We may not know what's going to change the world next, but chances are we're already working on it, and you can be part of the story too!

Required skills, qualifications and experience

Experience of using Service Desk call logging software to log, monitor, update and resolve customer problems & incidents in line with Service Level Agreements using ITIL methodology.

Experience of Windows 10 Desktop support and maintenance

Undertake daily system checks

Maintain documentation relating to support activities

Ability to develop strong troubleshooting & problem solving skills

Motivation with a willingness to further develop knowledge and experience

Desired skills, qualifications and experience

Experience of administering Microsoft Active Directory for account management

Experience of security patching Servers on Workstations

Experience of administering Microsoft Exchange

ITIL Certification 

Experience using VMware

Previous experience of VPN remote working support

Job Reference Number10141BR

Employee Type

Full Time

Hours Per Week37.5

Working Schedule

Standard Hours

CountryUnited Kingdom (UK)

Clearance Required for Role

SC

Graduate, Intern or Apprentice Vacancy?No

Business Environment

Lockheed Martin UK – Strategic Systems (LMUK SS) is the single contractor providing specialist Waterfront In-Service Support to one of the Royal Navy's Submarine Programs. The company provides the Ministry of Defence (MoD) with safe, efficient and responsive support. LMUK SS, as part of the ABL Alliance with AWE and Babcock, is also responsible for the management of operations at RNAD Coulport. Looking to the future, LMUK SS supports the joint US and UK submarine design efforts.

Equal Opportunity Statement

Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.