About the job

Summary

We are looking for an experienced, qualified support analyst, assisting with systems-related and hardware issues in-person and online. You will have the experience to swiftly identify faults across a wide range of operating systems and equipment, perform diagnostic tests, and then propose solutions in a confident, non-technical manner, or undertake on-site remedial works.

Job description

You will be able to manage and prioritise customer tickets in often demanding and challenging circumstances. It would be beneficial if you have a good working knowledge of SQL content management, and experience working with scanning software

Responsibilities

You’ll be based in the IT Operations unit and be part of the team that supports IT systems across Kew.

Benefits

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

If you are interested in this position, please submit your application via the Kew Gardens website.

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

UK nationals

nationals of Commonwealth countries who have the right to work in the UK

nationals of the Republic of Ireland

nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)

relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service

relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service

certain family members of the relevant EU, EEA, Swiss or Turkish nationals