Position Summary...

What you'll do...

Manager I, Business Analysis and Insights – Order Operations, Proactive Care

Introduction

Want to combine your data analytic skills with cross-functional team collaboration to build long-term solutions that will improve our customer experience?

The Manager I, Business Analysis and Insights – Order Operations, Proactive Care position is a new addition to our team!

This position will be in charge of providing customer service and reporting in areas of responsibility by providing reports and communicating results, preparing information and supporting documentation; supporting key business processes; serving as an information resource; providing guidance and recommendations based on defined policies and practices; supporting relationships with key stakeholders to deliver solutions and support; and resolving issues, answering questions, obtaining information, and providing documentation. Additionally, it will require management of customer requests and needs by utilizing analytical tools; extracting and consolidating relevant data for reporting; determining layout and formatting; analyzing best delivery methods; identifying root cause and solutions in all supported systems; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

You’ll sweep us off our feet if…

• You’re an expert in SQL/Looker, Excel.

• You have strong verbal and written communication skills.

• You have experience in six-sigma.

You’ll make an impact by:

• Providing data-driven analysis and insights to help support business strategies - serving as the analytics subject matter expert; reporting data-based insights in a uniform manner; reporting on business strategies; collaborating with internal and external business partners to build a consistent and accurate strategy for using data-driven insights; and providing expert advice and guidance on the application of best practices.

• Managing processes across different areas of the business - ensure efficiency and compliance by establishing timelines, workflows, and requirements; supporting and developing training; creating, verifying, and distributing necessary documentation for reviewing results; managing and verifying functionality of key process and controls; and loading appropriate information.

• Providing supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness – direct reports will include Specialists, Contact Center Operations.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. 

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

About Order Operations, Proactive Care

This Is That Place where opportunity knocks. Our Walmart eCommerce team is obsessed with finding ways to help our customers live better, raising the bar for an entire industry along the way. You’ll play a crucial role in shaping the future of shopping, working with crazy talented people in an environment that values kindness and transparency. With the energy of a startup and the scale of the Fortune One, it’s the ultimate innovator’s playground. Order Operations, Proactive Care is dedicated to mitigating customer contacts from our Contact Centers to eradicate customer defects and improve our customer experience.

About Walmart

Join Walmart and your work could help over 265 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Minimum Qualifications: Bachelor's degree in Business, Analytics, Statistics, or related field and 1 year’s experience in data analytics, project management, business, or related area OR 3 years' experience in data analytics, project management, business, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Statistical Programming Language

Masters: Business, Masters: Data Analytics

Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification

Primary Location...

12884 S FRONTRUNNER BLVD, DRAPER, UT 84020-5486, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.