The Customer Care position at any McDonald's is at the forefront of our business and you will act as our 'face' with our dine-in and takeaway customers, as well as to our McDelivery partners. As a host you will be expected to be approachable, friendly and to help anticipate customer needs. You should be prepared to consistently deliver the highest standards of service and cleanliness within your restaurant. Our Customer Care teams aim to give our customers a great experience each visit and every time.

We expect all members of our Customer Care team to help create a pleasant and warming environment, which includes cleaning customer areas of our restaurant (such as the car park, dining area and customer toilets).

We are a Franchised restaurant. A franchised restaurant is a restaurant operated by a local business person trading under the McDonald's name. Currently over 80% of our restaurants in the UK are franchised but from a customer point of view there's no difference. For employees there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details.

This current job posting is aimed at those aged 18+ and looking Full Time Hours (32 - 40 hours). This job posting is advertised as flexible as there will be a requirement to complete a mix Opening and Closing shifts during a working week.

Position Requirements

We ask that our Customer Care teams are welcoming and make attempts to connect with our customers. A Customer Care Assistant should be enthusiastic and energetic, and confident in dealing with customers' needs and expectations. You should be confident in approaching and working with diverse groups of people. Effective communication skills such as attenive listening, face-to-face communication and eye contact are a must. Customer Care teams should use initiative and confidence in approaching and dealing with our customers whilst remaining professional. A Customer Care Assistant works as part of a supportive team with a clear focus on putting the customer first.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Position Attributes

We expect all persons within our Customer Care teams to complete tasks and activities in line with their training, company guidelines and at management direction. We ask that all Customer Care Assistants follow all workplace safety, security and food hygiene procedures. As the 'face' of our restaurant, we expect that full uniform guidelines are consistently met and that personal appearance standards are maintained.

It is the responsibility of the Customer Care Assistant to establish and maintain positive communication with customers at all times, and to also keep the managers informed of customer satisfaction daily.